Payment methods:
Paypal is preferred. You must use a "Confirmed"
shipping address in your Paypal payment.
Our working hours are Monday-Friday, 8am - 5pm. Please understand
that no emails will be replied to during the weekend and on holidays.
Warranty Policy:
Warranty policies are stated within the item description. It varies
from item to item. Please read the item description thoroughly. If
you have any questions, please contact us before making any purchases.
In the case of a defective item, we guarantee exchanges. We are not responsible for the labor that's involved.
In order to have a valid defective claim, the item must be intact
and untampered with. If anyone has tampered with the unit in any way,
the claim will not be accepted. Claims for defective items need to
be submitted by email to us within 5 working days from when you received
your product. Before sending you a replacement, we will have the defective
item picked up. We will issue a Call Tag (at no cost
to the buyer, billed to us) and have it picked up. FEDEX will make 3
pickup attempts. The buyer must be available to hand the item back
to FEDEX when they attempt pickup. Otherwise, it is your responsibility
to ship it back. Once the item arrives back to us, we will ship you
a replacement. In the event that a suitable replacement is not available,
a full refund (including shipping) will be issued.
Other policies:
If you have any problems with your transaction, contact us prior
to leaving any neutral or negative feedback so that we can have the
chance resolve any problems.
Returns:
Parts being returned by a customer for any reason must be “postage
paid” by the customer. We cannot accept any C.O.D.s on returned
merchandise. We are more than happy to exchange parts or give full
refunds for parts that you are not satisfied with, as long as the
returned parts are in new and unused condition and the return is made
within 30 days of the original shipping date. Refunds for purchases
made with a credit card will be credited to the card used for the
original purchase. Be sure to include a copy of your purchase invoice
along with INSTRUCTIONS on what you would like done with any returned
parts. Shipping charges are non-refundable. Any items that are
returned for refund will be subject to a 20% restocking charge.