Crazy Model Trains Refund/Return Policy:
Customer ordered the wrong product, or just don’t want it
If you order something from us by mistake or just decided you don't want it we will accept returns within 30 calendar days after delivery of the product. Following conditions apply:
Wrong item sent or defective product
If we make a mistake by sending you the wrong item or you get a defective product we will make it right at no cost to you. Crazy Model Trains will pay all shipping costs and will provide a full refund.
If an item is received damaged or is incorrectly shipped by us please contact us immediately. You must contact us within 30 days of receipt of the product.
If a product becomes defective after use please contact the manufacturer of that product to resolve the issue under their warranty program.
If a product becomes defective after use please contact the manufacturer of that product to resolve the issue under their warranty program. Please be sure to send in Warranty Cards or go online to the Manufactures website.