|
Shipping &
Handling Details |
|
Default Shipping Cost or
Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the customers
from Canada or the lower 48 United States by Canada Post, USPS
or the UPS Ground. Customers from other areas or needs other
shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable
address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends &
public holidays.
Sales
tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer.
Damage
In Shipping: Email or call us First! We will work
with you to get the case resolved in the fastest method. |
|
Return / Refund |
|
If you are not 100% happy with
your purchase, please contact Us. Please don't directly opened
a request or case without informing us, or else, we will do
some discounts on the warranty and other sales-services later
on. Hope for your understanding.
Returns & Exchanges
▲ All returns must be made
within 14 days of delivery date. Items must be in new, unused
condition, with all original materials included with the
shipment. A partial refund may be applied for opened or damaged
items, depending on the condition.
▲ Items returned under the
buyer’s remorse: The return shipping fee must be covered by
the buyer; The original shipping cost will also be deducted
from the refund. 15% restocking fee of the items purchase price
will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive a
full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more
details.
Defective & Damaged
Products
▲ If
product was received damaged or not as described, please send us
some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned
in exchange for the exact same product, or else, the purchase
price will be refunded back to your original payment method.
▲ If
an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA
(Return Authorization) number as above. |
|
Payment |
PayPal: PayPal
preferred only with a confirmed address. We want you to feel
secure in your purchase. Keep everything within PayPal and
eBay protects both buyer and seller.
eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait
5-7 days after checkout for it to clear. Then we will
arrange shipments for you.
|
|
Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the consumables. We
stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service or
technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you the
best purchase experience. If there is any problems, please
contact us ASAP. If not, please leave us a positive feedback
as it's very important for us. Thanks very much. |
|
