- PayPal is our only accepted method of payment.
- Payment is required within 3 business days
- Item will be shipped within 1 business day of receiving full payment
- Back orders can happen and it is sometimes beyond our control. If a back order occurs you will be contacted within 1 business day with an ETA and an additional discount for your patience
- We will only ship within the United States excluding Alaska, Hawaii, Puerto Rico, and California.
- We cover all shipping costs, saving you even more money.
- We do not offer customer pickups!!
- All orders are shipped via FedEx Ground with “Signature Service" within 1 business day of receiving full payment
- We will not remove the signature service under any circumstances. The signature service confirms that the order was delivered to and signed for by the recipient. NO EXCEPTIONS!!!
- Customers normally receive their orders within 2-5 business days of the part being shipped.
- A tracking number will be attached to your order on eBay within 2 business days after the item has been shipped. If you do not receive your tracking number within 2 business days please contact us for it.
- Please allow 24-48 hours for any tracking information to be updated directly on FedEx’s website.
- If your order is returned back to us by FedEx due to no one being available at the address provided on checkout to sign for the order, a 15% restocking fee will be retained once the part is received back at the warehouse. NO EXCEPTIONS!!!
- A 15% restocking fee will apply to any products that are returned to us. The returned parts must not be used and must be returned in the original packaging.
- Only authorized returns will be accepted; Any unauthorized returns will be subject to a 30% re-stocking fee
- In order to authorize the return, customers will have to provide the exact year, make and model of their vehicle including engine size (liters and cylinders, eg: V6 4.2L) and VIN#.
- Parts that have been installed, used or altered are non-returnable and will be denied if returned.
- Buyer is responsible for any costs incurred to ship the product back to us. If there are any additional costs to be paid once the return is received by the main warehouse, the return will be denied and sent back to the buyer at their cost.
- Any refunds issued back to the customer will be done so via PayPal. No exceptions.
- Returns will be accepted within 14 days of customer receiving their order
We pride ourselves on providing excellent customer service and will do our best to satisfy our customer’s needs.
We value all of our customers’ feedback and we strive to provide the best customer service experience possible.
If you have any issues with our service please allow us to rectify the situation before you leave a negative or neutral feedback.
We appreciate the opportunity to make you a satisfied Mi Xhaust customer. Have a great day!
**** WE PROVIDE FREE FRONT DOOR SIGNATURE SERVICE DELIVERY VIA FEDEX GROUND FOR YOUR PROTECTION. REST ASSURED THAT YOUR PURCHASE AND BUSINESS IS APPRECIATED WITH MI-XHAUST! ****
Our hours of operation are Monday-Thursday 9:00am - 5:30pm and Friday's 9:00am - 4:30pm eastern standard time.
If you have any questions or concerns in regards to the information in this listing, we recommend that you contact us directly through eBay in order for all communications to be documented as per eBay's policy.