We aim to process all orders as quickly as possible. Stock items will be despatched within 1-2* working days and you will receive a shipping email with tracking details to let you know your order is on its way. *These timescales may vary at very busy times and will make every effort to keep you informed in the unlikely event of a delay.
Shipping Times
UK Mainland - Next working day
UK Highlands, Islands & Southern Ireland - 2 working days
Shipping Rates
We offer FREE shipping on all UK orders.
Please accurately provide your shipping address to assure delivery. P.O. Box address will not be accepted and we accept no liability for goods lost as a result of poor or incorrect shipping details.
Lost Packages
If your goods have been declared as lost by the courier, a replacement will be dispatched as soon as possible.
Damaged Packages
If your goods arrive damaged, please email with photos showing this damage. It is also vital that you send photos of the internal and external packaging as claims cannot be processed without this evidence. Upon receipt of this, a replacement can be shipped and the damaged part will be collected when delivery is made.
INTERNATIONAL DELIVERY
SHIPPING TIMES
We aim to process all orders as quickly as possible. Stock items will be despatched within 1-2* working days and you will receive a shipping email with tracking details to let you know your order is on its way. *These timescales may vary at very busy times and will make every effort to keep you informed in the unlikely event of a delay.
Europe - 2-5 working days depending on your Country.
International - 6-10 working days depending on your Country.
Shipping Rates
Rates vary depending on the size and value of your order. You can see the final shipping amount at the checkout before committing to purchase, just enter your destination country to calculate this.
Please accurately provide your shipping address to assure delivery. P.O. Box address will not be accepted and we accept no liability for goods lost as a result of poor or incorrect shipping details.
Lost Packages
If your goods have been declared as lost by the courier, a replacement will be dispatched as soon as possible.
Damaged Packages
If your goods arrive damaged, please email with photos showing this damage. It is also vital that you send photos of the internal and external packaging as claims cannot be processed without this evidence. Upon receipt of this, a replacement can be shipped and the damaged part will be collected when delivery is made.
Delivery notifications
Because a signature is required for all deliveries, you must provide us with your mobile telephone number and email address so our courier can tell you exactly when your order is being delivered.
Customs Clearance
If you are outside the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such charges must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Reactive Parts or destroyed. If your order is not returned to us, we will not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Reactive Parts.
Reactive Parts does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Reactive Parts is responsible for the error.
1. Contact us through eBay messages.
2. Repackage your products
Print off the return note that is emailed to you when you request the return and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.
If we find the products are returned with wear and tear, crash damage or any signs of use, we reserve the right to refuse the refund and you will have to pay an additional shipping charge to receive the goods back.
For special order items, we reserve the right to charge a 15% restocking fee which will be deducted from your refund.
3. Return via a secure/signed for service
Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.
WHAT IF MY ORDER IS INCORRECT OR FAULTY?
If your order is faulty or incorrect, please email to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you.
Returns are normally processed within 7 working days once the returned products have been received into our warehouse.
Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense.
WHEN WILL I RECEIVE MY REFUND?
Please note that refunds can take up to 7 working days to be processed, if you have any questions about a refund, please contact our customer service by phone or email. If you have paid by PayPal and they have put the refund on hold, this is out of our control and will be released after they have completed their random checks.
CAN I SEND A PRODUCT BACK FOR AN EXCHANGE?
Yes we can offer an exchange for a different product. You just need to state this on the returns form and this will be processed once we receive this back into our warehouse. If any additional payment is required for the new parts then one of our customer services team will contact you.
If for any reason these instructions are not clear or you have a question that is not answered here please email us at where we will be happy to help you.
