Buyers need to accept and follow our rules and policies before they can bid on or buy and item. This helps ensure a smoother, more enjoyable transaction for both buyers and sellers.

• Buying practices policy
• Non-binding bid policy
• Unwelcome and malicious buying policy
• Invalid bid retraction policy
• Item condition policy for returns
• Unpaid item policy

IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY.

If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, we cannot be held responsible for any loss sustained.

For faulty items, we will either replace the product with the same or offer a refund should the product no longer be available.

If you change your mind about your purchase you may return it to us unopened at your own expense within 28 days of receipt for a full refund or store credit; after 28 days we do not accept returns. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed. No returns? authorization code is required but ensure the item is packaged securely and the returns form is included. Please send the item back via Recorded Delivery - if goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, we cannot be held responsible for any loss sustained.

If we shipped you the wrong product you may return the product to us unopened within 28 days of receipt for a full refund (or the correct product if applicable). No authorization code is required but ensure the item is packaged securely and the returns form is included.

If you have any problems with your order, please do not hesitate to contact us using the Contact Centre or via our phone helpline on 0203 598 9808.

Please send all returns to the following address:

Blukoo
Returns Department
Unit 10 Kingsbury Trading Est
Barningham Way
London
NW9 8AU