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WE CARE ABOUT YOU
We pride ourselves on our great before and after-sales service and wide product range.
EVERY customer is important to us and we will do our best to ensure that your experience with us is nothing less than excellent. Sometimes, though very rarely, we can make a mistake - we are human after all. If you feel we deserve less than 5 stars for any reason, please let us know before you leave your feedback so we can address your concern.
Please send an email via My eBay messages. You will usually receive a reply within one business day. During busy sessions, it may take longer to receive a reply due to the increased volume of customer enquiries.
For any before-sales enquiry, please make sure the item number is written. For any after-sales enquiry, please make sure your eBay username or sales record number is written.
We accept returns. Please contact our customer service team immediately if:
Please note that all returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Shipping is the responsibility of the buyer and is non-refundable in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders canceled while in transit.