• All items are dispatched from our warehouse in Sydney, Australia.
• Under normal conditions, delivery will take between 2 to 15 working days after dispatch, depending on your location. Remote areas will require a longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
• We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.
• Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed.
• Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided via eBay when your order is dispatched.
• We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon the size and weight of each item and the delivery location.
• Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
• Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
• Some products may be dispatched in more than one carton.
• We currently dispatch only to addresses within Australia.
• We aim to dispatch all products within two working days after your full payment is made (exclude the presale products). If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and an $8 restocking fee will apply.
• Buyers must agree with the above postage and handling terms before purchase.

WE CARE ABOUT YOU

We pride ourselves on our great before and after-sales service and wide product range.

EVERY customer is important to us and we will do our best to ensure that your experience with us is nothing less than excellent. Sometimes, though very rarely, we can make a mistake - we are human after all. If you feel we deserve less than 5 stars for any reason, please let us know before you leave your feedback so we can address your concern.

Please send an email via My eBay messages. You will usually receive a reply within one business day. During busy sessions, it may take longer to receive a reply due to the increased volume of customer enquiries.

For any before-sales enquiry, please make sure the item number is written. For any after-sales enquiry, please make sure your eBay username or sales record number is written.

Do not bid/buy if you do NOT agree to the "Terms & Conditions"

• All policies in the description form part of the "Terms & Conditions".
• You must pay after you have made the purchase. Fail to pay after 7 days of purchase may result in negative feedback and be reported to eBay as a non-paying buyer, and the item being re-listed unless other arrangements have been granted by the seller.
• You must agree to our postage and handling charges before bidding/buying.
• In case of a refund, the inspection and restocking fee from $8 will NOT be refunded in most of the cases.
• We may occasionally send you newsletters via email.
• Under no circumstances will us be liable for any direct, indirect, incidental, consequential, or other damages resulting from any products purchased from us beyond the value of products purchased, including, but not limited to, any lost profits, time, business interruption, or loss of programs or information.
• It is the buyer's responsibility to check the product purchased whether it complies with their local state's standards and regulations.