• We do not  monitor our emails for security  reason, so  you will not receive any  response. 
  But we regularly monitor our eBay messages through eBay. Please contact us (send an email) via your eBay item "contact seller" link for faster service. 
  
  

Payment

• We accept PayPal payment . 
  We may also accept if any eBay policy permitted payment methods..
  Our payment is expected within 7 days after the end of each auction. If the payment is  not received on  time, your item may be  re-listed or we will report to eBay as an unpaid item.

 Shipping Service

• If you need immediate shipping,  we offer  expedited shipping at  extra cost.
  We offer Registered Mail within  14-21  business days for  International Delivery .
  We will not be responsible for the merchandise lost in the mail unless  you have  Shipping Insurance.
  The buyer is full responsible for any import customs duties and taxes in his country. We  do not have any  control over these duties, taxes &  etc,

Combine Shipping

• You can combine your item(s) in  one  single parcel to save shipping  cost starting  from the date of your  first win until 7 days later.
  $1.00 Handling for each additional item.
  Please do not make any single payments if you want to combine.  Single payments paid with shipping fee will ship immediately.
  We will not be responsible for the merchandise lost in the mail unless  you have  Shipping Insurance.

Easy Return

• Any item may be returned for  refund  within 14 days of  receipt.
  There is No Restocking Fees!
  We never ask any questions,  whatsoever!!
  If for any reason you are not  satisfied,  please return the item and receive a FULL REFUND  of the winning price!!

• Item(s) must be returned in original condition.
  Please inform us the reason of  your dissatisfaction from your eBay item via "contact  seller" link.
  Damaged item(s) will not be  accepted.
  For USA customers, please ship  it via USPS first class mail with required shipping insurance.
  International customer, please  ship via  Registered Mail only
  The refund process will take  3-5  business days. Shipping and insurance charges are non-refundable.

• As per eBay policy we (seller)  can not  leave any negative or neutral feedback.
  We respond to every feedback and take it  very seriously.
  Please do not leave any negative or neutral  feedback 
  If you are not satisfied, we have an easy  Return Policy to make our customers happy.
  We do not charge any Restocking  Fees! Please Give us a chance to resolve the problem.
  Your Satisfaction Is Our Top  Priority.

Other Important Note

• Weight and size of gemstone may still vary slightly from piece to piece due to difference in  Calibration
  of weighing and measuring scales.
  Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.

• All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure. We do
  not participate in or contribute to cooperative or shared databases that give other companies access
  to information.

• We will usually ship within 1 business days after we receive the complete payment.
  All our items are available in stock.