For shipping cost and delivery time please use the Postage Calculator provided at the top of the page.

Item can't be delivered to a PO box address. Please advise your complete delivery address including a mobile no. We will book the delivery within 1 business day after getting complete payment & delivery information. After booking we will provide a tracking number so you can track your item's transit progress.

Any damage must be noted when you sign for the delivery, otherwise no damage claim can be made. Please check the item before signing.

Customers are required to inspect packages upon delivery and photograph of any damage. In case of damage, they should either refuse delivery or mark the Proof of Delivery (POD) as "Damaged" to facilitate claims. Proper documentation is crucial for swift issue resolution. Accepting damaged freight without proper documentation may complicate or void claims.

Most deliveries require someone to be present to sign and accept the goods. If no-one is available at the designated time, delivery will be returned and another delivery fee will be charged for subsequent deliveries.

If the purchased item is greater than 25kg, or too large for one person to carry, the buyer must have someone available to help the courier unload the item. Delivery can only be made to ground floor of any address.

Estimated Delivery times:
— Victoria  :  2-5 Business Days
— New South Wales / Australian Capital Territory  :  3-7 Business Days
— South Australia  :  3-7 Business Days
— Queensland  :  4-10 Business Days
— Tasmania : 4-10 Business Days
— Western Australia  :  5-12 Business Days
— Northern Territory  :  6-14 Business Days

All Major Credit Cards are accepted. If you wish to pay over the phone via Credit card, please send your contact number so we can process the transaction.

If you are making a bank payment, please leave only your exact eBay username as a reference and allow 24-48 hours.

Bank Details:
Bank: Westpac.
Branch BSB: 033090
Account Name: Melbournians Furniture
Account No.: 395341

Any defect or manufacturing fault must be notified within 7 days of receiving item, describing the issues, including pictures.

Refunds will only be complete upon receiving of returned item.

We will replace the goods or make full refund, if:

- The goods are not merchantable quality

- The goods don't match description

- The goods do not fit for the purpose

- And if the goods are returned unused in original package

We will not accept return or issue a refund, if:

- The goods arrived to you later than you'd expect.

- You've changed your mind or your circumstances changed.

Returned items which are non-defective are subject to a 20% restocking fee and buyer will be responsible for return shipping cost.

12 Months Warranty applies to all products unless otherwise specified on listing.
If any item shows symptoms of operation failure, defectiveness or broken on arrival (Dead on Arrival, DOA, Products), Buyers should contact us via email within 7 days of receiving item, describing the issues, including pictures if possible.

If deemed DOA by us, full/partial refund or replacement of items may be given at both ours and buyer's discretion. Damages due to improper installation or negligence are not covered by Warranty. Buyer is responsible for any postage costs on returning items.

General Questions

Q: Where are this product are delivering form.

A: All items are dispatched from our warehouse in Melbourne, Australia.

Q: Is Furn House Ltd an Australian Registered Company?

A: Yes, We are 100% Australian owned & operated under Furn House Ltd.

Q: If I order the item today when can I receive it?

A: We offer next business day dispatch. Depending on your location, delivery days may vary. Please see the eBay listing link which will provide an ETA of the item delivery.

Q: Are the products brand new?

A: Yes, all products for sale in the Furn House eBay Store are brand new.

Q: Are the items listed Refurbished or Seconds?

A: No, all items listed are new. Furn House does not sell refurbished, seconds, or shop soiled products on eBay.

Delivery

Q: How long after I place an order will it be dispatched?

A: We aim to dispatch all orders within next business day of your full payment being made and depending on product availability.

Q: How long does delivery take?

A: We use the most efficient couriers in the business; delivery may vary depending on postcode and item. Please read our Delivery Information to know more.

Q: How much is delivery to my area?

A: We offer FREE METRO DELIVERY on selected items. If you fall outside being NON-METRO DELIVERY please enter your postcode in the listing calculator. Delivery costs will vary according to your postcode and item size. Please read our delivery Information for more details.

Ordering

Q: Can I make changes to my order after it is submitted?

A: Before placing your order, please make sure that you have read the product description thoroughly and are satisfied with the product that you have selected. Once your order has been submitted it is not possible to change the order in any way.

Q: Can I Cancel; Modify or Change order after it is submitted?

A: Due to our processing speed it is not possible to change your order once placed. Before placing your order, please make sure that you are satisfied with the product which you have selected. If a mistake was made placing an order, you can request for your order to be cancelled and we will endeavour to cancel orders upon request. This may not be possible due to the speed of order processing or if the request is made outside customer service operating hours or within peak sales periods. An order cannot be cancelled once dispatched. Please contact our customer service team for further assistance.

Q: How can I verify that the order I placed online went through?

A: After you place an order, we send you an e-mail response acknowledging receipt or confirmation. This e-mail includes your order details, order number, customer number and the Estimated Delivery Date.

Returns & Refunds

Q: Can I cancel an order?

A: If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.

Q: Can I return my order?

A: If you'd like to return your item: you must contact Furn House Customer Service within 30 days of the invoice date to receive a refund or credit. (unless the product is defective or the return is a direct result of a fault).

Q: If I return my order to Furn House, will the delivery charges be refunded?

A: You can return products that you bought directly from us within the timeframe set by our Return Policy. When you return your item, we'll credit your account for the price of the item, deducting the initial delivery and handling fees. Shipping charges aren't refundable.

Q: Some of my items have arrived damaged. Who can I speak to about this?

A: We have the most reliable delivery system. However if anything occur as such please email our Customer Service team and we can re-send new part/s to complete your order. If the item is completely faulty we can organize a refund or exchange.

Payments and Price

Q: What Payment Methods do you offer?

A: Furn House recommends and accepts payment via PayPal; Pay Way; MasterCard, Visa, Direct Deposit, Eftpos, Westpac,these are the quickest and easiest way for us to process your order. You do not need a PayPal account as PayPal also processes credit and debit cards.

Q: Can I make you an Offer?

A: The prices listed are as stated and we do not accept offers or negotiations.

Furn House has been an eBay seller for years and we are an Australian Registered Business.

Beware of some other sellers who give warranty but they don't have any physical facility. So, when you are buying our products, you can buy with 100% confidence.

We make sure that all our products are in accordance with the Australian Standard and they pass through all forms of tests before we sell them to you.