POGOSTEMON HELFERI ‘DOWNOI’

- PORTION / SIZE: 1 STEM

- FRESHWATER LIVE PLANTS

- HIGH QUALITY & HEALTHY PLANTS

- GROWN SUBMERGED

- ALL PLANTS ARE GROWN & PROPAGATED IN U.S.

PHOTOS ARE JUST FOR REFERENCE,

PLANTS MIGHT SLIGHTLY VARY IN SIZE SHAPE AND COLOR.

SHIPPING

- UPS FIRST CLASS MAIL

- DO NOT LEAVE IN MAIL BOX FOR DAYS

- IF YOU WILL NOT BE HOME AT THE TIME OF DELIVERY, PLEASE REQUEST A HOLD FOR PICK UP BY CONTACTING THE CARRIER.

LIVE ARIVAL GUARANTEED

- MUST SEND A PHOTO WITH IN 24 HOURS OF DELIVERY.

- IF THERE HAS BEEN NO COMMUNICATION WITH IN 24 HOURS OF DELIVERY GUARANTEE IS VOIDED.

all of our products are grown in U.S.A. 🇺🇸

SHIPPING POLICY & DETAILS

• Orders will be shipped via USPS 1ST Class Mail Service unless different service is selected at checkout.
• Shipping could be delayed on Live plants / animals, to avoid unsafe weather conditions ( heat/cold ) or to avoid delays due to national holidays or weekends.
• We ship within two business days of cleared payment.
• Hand Made orders could take over a week to build and ship.
• Live Animal / Plant orders could be delayed due to unfavorable weather conditions.
• Standard FREE shipping takes between 3-5 business days.
• Expedited shipping takes 2-3 business days.

LIVE ARRIVAL GUARANTEED & DOA POLICY

   We guarantee Live arrival of all orders shipped via USPS Priority Mail.

In case of plant / live stock arrives damaged or dead, follow the steps below to be covered under DOA Policy.

• Contact us immediately with in 24hrs of delivery.
• Send us 2 clear photos of the item once in original bag and once outside of the bag.
• Once we can verify that the item has arrived damaged / dead we will offer you a replacement or refund based on availability of the item.

*** IF THERE HAS BEEN NO COMMUNICATION INCLUDING PHOTOS WITHIN 24 HOURS OF DELIVERY LIVE ARRIVAL GUARANTEE IS AUTOMATICALLY VOIDED.

***

• We can not guarantee the survival of live stock / plant once in your possession since well being of order depends on care given and needs provided.
• Live / Plant orders must be picked as soon as delivered.
• Live orders left outdoors could get damaged / perish by extreme heat or cold.

Feedback & Reviews

• Customer satisfaction is my priority, and your positive feedback is highly appreciated. 
• Please contact me before leaving a negative feedback. I will try everything available to me to resolve any issue.
• Once I receive a negative feedback I don’t have much options to resolve the issue.

Questions & Concerns

If you have any questions or concerns please feel free to send us a message and we will get back to you ASAP no longer than 24hrs Monday though Friday.