1. We will ship the products within 1 business day after clearance of payment excluding weekends and holidays.
2. Items will be shipped out from our UK storehouse if you choose UK/DE location item to buy, no additional customs duties if your country is member of EU. But if you choose HK location, no worries, there will be no customs tax.
3. The selling price includes the shipping fee. But if your address belongs to remote address, you will need to pay extra DHL remote fee GBP 23.
4. We just can send this item to your Paypal registered address, if you want to change the shipping address after paid, we will refund you first, and you can add the new address in your paypal and pay for it again.
5. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time.
6. All the tracking number will be sent to you via eBay message after the parcel sent, if you did not receive it after the time limit, just feel free to contact us.
7. No Local Pick-up supported.

1. We accept Paypal payment.
2. Please pay your item in 5 days after you won.
3. We accept combined shipping.

1. UK local warranty, we provide 1 year factory warranty, if this unit fault, you can send back this item to our UK address for warranty, please contact us to ask RMA-Number and Address before you send it back.
2. The valid period of replacement/money back is 30 days from the date of receiving the item, if the Car Stereo has any problem, please feel free to contact us and please note keep it in original condition.
3. Our technician will check the item carefully before sending, also if you received a defective product, please keep it in original condition and contact us immediately, we will exchange a new one for you A.S.A.P.
4. It is buyer's responsibility to pay for return postage and ship the item back to us. we will send it back at our cost if this item is defective as report.
5. For the repair of returned item, factory technician needs time to process it, so please be patient.
6. Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person. 

1. If you have any questions, please feel free to send message to us, our customer service team will give you a satisfied response, we are committed to your 100% customer satisfaction.
2. We work from 8:30am-18:00pm (Monday-Friday) HongKong Time except festival.
3. All the messages will be replied in 24 hours except weekend and festival.
4.We are committed to achieving 5 star ratings. We will try our best to resolve any kind of issue. 

1. Erisin is a quickly developing company with headquarters in Hong Kong and branch offices in Shenzhen(China) London(UK) Frankfurt(Germany) Sydney(Australia) and Los Angeles(USA).
2. Erisin has 10 years' experience on Car Stereo System field, very professional technician and customer service team, till now we have many resellers and drop shippers all over the world.
3. It'll be appreciated if you can leave us a positive feedback with 5 Star DSR, it's a encouragement to us, we will do better and better.
4. If you are ever unsatisfied, however, please let us know. We will do our best to help. DON'T leave neutral or negative feedback or open any cases (we treat neutral as negative), which hurts on both sides, thank you for your understanding and help.
5. You do not need to pay any customs TAX and VAT, so just refuse to pay any these fee.