Shipping:

All items are securely packaged and shipped same working day or next working day if we are closed

Return Policy:

We accept returns providing the following criteria is met – We must be informed within 7 days of delivery of the item of your intention to return; Items must be unopened, undamaged, unused and in the same condition as at the time if dispatch.  NO postage costs will be refunded. In the unlikely case of damaged items, we will exchange for the same item upon return of the damaged item, however, be assured, we do check each item carefully before dispatch and only ship PERFECT items.

 If any item is returned, due to non-collection, from Royal Mail a refund will be issued, less a 20% re listing fee.

Delayed or Lost Items:

Delivery time for our items is usually 1-2 days after the date of postage, however we are not responsible if your item takes longer than that to arrive. We post all our items as detailed above and if there is any delay, this is due to Royal Mail and not our dispatch time. If your item has not arrived within 5 working days, please contact your local Royal Mail sorting office to see if they are holding it. In the event of a lost item, we have to wait 15 working days before we can report this to Royal Mail (this is the policy of Royal Mail). On the 15^th working day we can refund or replace the item to you once you have confirmed at that time that your item has not been delivered. No refunds or replacements will be processed before 15 working days have elapsed. At that time we would immediately submit a report to Royal Mail that your item was not delivered, they would then investigate the matter and may contact you for confirmation.  Please understand this policy is in keeping with the requirements of Royal Mail. 

THANK YOU