We are highly recommand rural areal customer use Express service prevent delay delivery.
Also, some area takes longer than estimated delivery time due to Australia post running schedule.
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It might be necessary for us to look at the item you received in order to process the return, so customer are required to provide pictures.
If it is not a defect or damage item, the original shipping is nonrefundable even the item is qualified for free shipping.
If you are not happy with our products, please do contact us before leaving Neutral or Negative feedback. I believe we can make you satisfied.
Thanks for your understanding!
0404 8787 84