We offer a free tracked 24 service via Royal Mail as standard for orders under £100, however if you do wish yours sooner and delivered more securely you can pay an extra £9.95 for a special delivery Any orders over £100 will be upgraded automatically to a Royal Mail special delivery service We package our orders as neatly as possible in padded envelopes to ensure your item arrives safely and un damaged. We Manufacture all our pieces in house, with that in mind please be advised the expected dates shown by eBay are estimates only and we ask you the allow a minimum of 5 working days for dispatch dependant on any additional works or resizing of your piece. What if I'm unhappy with my purchase? In the unlikely event you are not 100% satisfied with your purchase, please note there will be no hesitation from our team in resolving this for you, please contact us should you have any questions prior to purchasing and especially after purchasing should there be a query. Should you receive your item in a condition not satisfactory with your expectation (and indeed ours), prior to contacting eBay please reach out to us first so we can resolve this for you. What about gold plating? All our gold plating is under warranty for a minimum of 2 years, however should your piece be after this allocated time period please contact us and we would still be more than happy to help. If after all this we are unable to resolve the issue with your purchase, you can follow eBays returns procedure with 100% satisfaction that this will be returned to us and your refund processed. Cornford Jewellers is a UK based business with over 25 years combined experience in the jewellery manufacturing and sales trade. We take great pride in everything we craft and our skills will be reflected in what you would receive.
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