About Us
1. Welcome to sugarmall, We are a factory focusing on product quality and hope to provide you with quality products and services.
2.We guarantee the quality of our products, always sold at competitive prices.
3. We attach great importance to integrity, please feel free to contact us if you have any questions during the shopping process.
4. Our working time is:
HongKong time:Mondy-Sunday:9:00AM-6:00PM
If you have any problem,please feel free to contact us by ebay message,we will reply you within 12 hours,excep public holiday day
Shipping
It usually takes about 10-30 working days to arrive for economy shipping which not including tracking number; 7-15 working days for standard shipping which including tracking number. Transit time may be a little delayed because of the bad weather and customs inspection. If you do not receive your item within 30 working days since payment finished, please contact us immediately for further assistance.
Note: It may takes more than 30 working days to other countries such as Mexico,Brazil,Chile,Peru, because they is far away from China.
PS: We also offer faster shipping service (3-5 days to deliver), such as DHL,EMS, but buyers need to pay for the extra shipping cost. Please contact us if you need it.
Customs Declaration:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding.
Terms
Note: the price for our listings not include customs duty and fees, buyer should afford it .
(1).Please contact us by email within 30 days if you need a return.
(2).Return item must be in original condition, sent the item back to the address we tell you.
(3).Purchase price will be refund but shipping cost is not refundable if buyers buy products in mistake ,buyers need to afford the returning shipping cost .
(4).Buyers can require full refund include shipping cost or change products for free, if we posted wrong products, missed package by shipping company .
(5). If you find uncorrect& fitment when you received, Or bad quality & products are broken during shipping( Please kindly send us original item picture and clear pictures of products and packages)
Returns
We offer 30-day refund, and 1 year manufactured warranty on all products. Warranty period starts from the date of purchase.
After 30 days from the date of purchase, all return can only be replaced by same item, unless this item is out of stock at that moment. Buyer need pay the shipping fee.
* Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty.
* We are not responsible for any kind of compatible issues, or problems related to any specific software or games.
In order to return an item, buyer must contact us to request a RMA # (Return Merchandise Authorization Number). RMA number should be written on the outside shipping box or on the return label. The RMA number must not be written on the manufacturer's product box.
Payment
1.We can only receive paypal payment
2.If you not have paypal account,please check www.paypal.com
3.After the payment cleared,We will send the items to you in time.
4.Please pay the item after you buy it in four days,if over that days,base on ebay rules,we can open unpaid case for you automatic,thank you for your understanding
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