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Delivery
Delivery
Your delivery charge will vary depending on the size, weight and location of the product/s you choose to purchase as well as your delivery location. Normally the larger and/or heavier the item, the more expensive delivery will be.
Please note: As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
We recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work, or other address to minimize any redelivery delays and/or fees.
You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:- Large quantity or bulk orders.
- Express or urgent deliveries; or
- Non-stock and/or bespoke items
Post Office (P.O.) Boxes
All orders are sent via a courier services, as such we are unable to deliver goods to a post office box address.
International Delivery
Unfortunately we can only deliver within Australia at present; we are currently unable to provide international shipping.
Reasons for Order Delays
- Entry of an incorrect or incomplete address during checkout.
- The address had no-one to sign for the parcel.
- Incorrect payment information was entered against the order. Please check all details at checkout as your order will only be processed upon receipt of full payment.
- In the event your order is flagged for verification we may need to get in contact via telephone before dispatching your orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
- Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within 10 working days please send us a message via the "Contact Seller" option found in My eBay Summary, or by clicking here. Where possible we will generally respond to online enquiries within 24 hours
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Returns
Returns
We want you to be totally satisfied with our products and services.
There may be times when you need to return your instore or online purchase. Our Returns Policy is designed to assist you in returning your product.
We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian or New Zealand consumer law.
Help us, help you.
When to return a product
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty
- Wrongly described
- Different from a sample shown to you; or
- Do not do what they are supposed to do
Where to return a product: Take your product to the front Service Desk of your nearest Supercheap Auto store. This includes products that carry a manufacturer's warranty, which may need to be assessed by the manufacturer.
Visit our Supercheap Auto website Store Locator Page for all store locations.
What information is needed to complete your return?
- Show your receipt
- Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
- Provide us with any extra information we may need to process your return.
With a receipt
- For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.
- All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.
Without a receipt
- If you don't have a receipt, we ask for your photo identification showing your name, address and signature.
- You can help us determine proof of purchase by providing a Bank Statement or similar.
Consumer guarantees under the Australian Consumer Law and New Zealand Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
Our Store Managers can assist you with further information about the warranty period for the product you return.
Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
Assessing your return
Product Assessment: We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- Bicycles
- Sound, electrical and motor driven products
- Compressors
- Power tools; and
- Customer orders – non store stock items
Liase with the manufacturer
For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.
Returning online purchases
In Person: Return online purchases to your nearest Supercheap Auto store.
By post or courier: Via the "Contact Seller" option found in My eBay Summary
Special procedures for certain products
Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Bulky and fuel operated products: For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products, such as:
- Engine cranes
- Gas cylinders
- Generators
- Line Trimmers
Exclusions
In some cases a refund, replacement, or repair may not be offered if you:
- Substantially modify the product;
- Misuse the product contrary to user instructions or packaging labels; or
- Simply change your mind.
Certain products are excluded under our Returns Policy unless they are faulty, these include:
- Tailor made customer orders (seat covers, dash mats and floor mats);
- Storage discs (CD's and DVD's);
- Computer or video games; and
- Underwear (thermals and swimwear), socks and gift-cards
Your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the New Zealand Consumer Law:
This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).
Further information
For updates to this Returns Policy please visit our Australian and New Zealand Supercheap Auto websites. At any time you can discuss our policy with your local Supercheap Auto Store Manager.
For your nearest store details:
Visit the Supercheap Auto Store Locator Page and enter your Postcode or Suburb
Dispute Escalation
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to our Product Assurance Team, details found on our website under the Privacy Policy Page.
Your privacy: Supercheap Auto will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth) and Privacy Act 1993 (NZ).
Our Privacy Policy can be found at our Supercheap Auto websites under the Privacy Policy Page in our Customer Service Section.
- Terms & Conditions
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Contact Us
Contact Us
Due to recent eBay policy changes, we can no longer take calls directly to us. You can however still contact us directly via eBay messages by clicking here, we will get back to you shortly.
Due to recent eBay policy changes, we can no longer take calls directly to us. You can however still contact us directly via eBay messages by, we will get back to you shortly.