If you wish to return an item you have purchased, please make contact with us immediately and one of our staff will be available to assist you.

Before returning your item, we suggest you review our returns policy below:

Baxtros offers a standard 30 day return policy, from the date of purchase, on items customers purchase and later decide they no longer require. Return postage for these items is to be covered on behalf of the customer.  

There will also be a re stocking fee based on the rate Baxtros is charged upon the sale to the customer.

Baxtros will offer to refund postage costs or provide a pre-paid postage label to customers who wish to return a faulty item.

Baxtros will either exchange or refund an item if it is faulty, subject to current stock levels and the decision made by the customer.

Baxtros offers a full 1 year warranty from the purchase date on all products. If the warranty is past its expiry date, Baxtros will not accept any responsibility for the return, refund or exchange of the item.

Baxtros will not exchange or refund any item that has been tampered with and as a result voided the warranty. Baxtros will also not exchange or refund any item that has incurred water damage or physical damage.

Baxtros requests all items that are return to include the original packaging, if this was included when the item was purchased, this also includes any accessories that came with the item.