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PACKAGING, POSTAGE & PAYMENTS

OUR P&P ARE SOLELY COVERING THE MATERIAL & POSTAL CHARGES. 

WE USE HIGH QUALITY PACKAGING MATERIALS. 

WHEREVER POSSIBLE WE STRIVE TO USE RECYCLED MATERIAL.

ADDITIONAL CHARGES MAY APPLY FOR, UK HIGHLAND/SCOTTISH CENTRAL/NORTHEN IRELAND,

ISLE OF MAN, ISLE OF WIGHT, GUERNSEY, JERSEY & CHANNEL ISLANDS

ZONE C - EXTRA CHARGES ITEMS OVER 2KG: AB31-AB38 & AB40-AB56, BT, HS, IV1-IV28, IV30-IV32 IV36 & IV40,

IV52-IV54, IV63, KW1-14, PA21-PA38, PH4-PH41 & PH50,

ZONE D - EXTRA CHARGE ITEMS OVER 2KG: HS, IV41-49, IV51- 55 & 56, KA27, KA28, KW15-17, PA20,

PA41-49, A60-78, PH42-44, ZE1-3

WE DISPATCH DAILY MONDAY TO FRIDAY EXCLUDING WEEKENDS & BANK HOLIDAYS 

IF YOU REQUIRE FASTER SHIPPING PLEASE CONTACT US 

WE ACCEPT PAYMENT BY PAYPAL IF YOU ARE PAYING BY PAYPAL AND IT IS PROCESSED AS AN E-CHEQUE 

PLEASE NOTE THAT WE CANNOT RELEASE YOUR ORDER UNTIL THE PAYMENT HAS CLEARED (WHICH CAN TAKE 10 DAYS)

THIS IS A PAYPAL ISSUE AND SO YOU MAY NEED TO CONTACT THEM DIRECTLY IF THEY PROCESS YOUR PAYMENT AS AN E-CHEQUE. 

WE CANNOT DISPATCH AN ITEM UNTIL PAYMENT IS CLEARED.

RETURN POLICY

Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) 

It is the buyers’ responsibility for cost and arrangement of return. 

Returned goods will only be excepted if received back in resalable condition in the original box or packing. 

Returns after the 30 days will be charged a 15% restocking charge. Buyer is liable for return postage.

In the event of damage or shortage(s) please advise immediately in writing via the eBay messaging, with an attached photographic evidence of the damage within 48 hours after receipt of goods otherwise claim cannot be admitted.

For faulty or damaged goods, photos are required prior to a claim being authorised.

Please note due to carrier claims any goods which are received damaged will be refunded & not replaced.

Any goods sent via Royal Mail can take up to 10 working days as per Royal Mail's terms and conditions. 

Claims of ‘Item’s not received’ will only be considered after 10 working days of dispatch and will NOT be considered after 30 days.

FEEDBACK

FEEDBACK IS LEFT AFTER YOUR TRANSACTION HAS BEEN COMPLETED.

IF YOU LEAVE US 5 STAR FEEDBACK, THEN THE SYSTEM WILL AUTOMATICALLY LEAVE YOU A 5 STAR FEEDBACK.

WE STRIVE EXTREMELY HARD TO PROVIDE A FAST, EFFICIENT AND PROFESSIONAL SERVICE TO ALL OUR CUSTOMERS.

IF YOU EXPERIENCE ANY PROBLEMS, PLEASE DO NOT HESITATE TO CONTACT US.

IF YOU ARE CONSIDERING LEAVING A NEGATIVE FEEDBACK PLEASE CONTACT US FIRST AND WE WILL ENDEAVOUR TO RESOLVE ANY ISSUES