Free Delivery – Australia Post

We work hard to ship your item to you as fast as we can, so all orders placed before 2pm on any business day will be dispatched on the same business day! We ship everything FREE using Australian Post – so if you're within the postcode range you'll have your delivery the following business day. All orders placed after 2pm or on any non-business day will be dispatched on the following business day.

Tracking for your order will be loaded into eBay at the time your order is dispatched. For our mutual protection, all orders will require a signature upon delivery. All delivery times quoted are estimates, not guarantees. We have no control over delays caused by our preferred delivery service. No purchases will be shipped without full payment, which must be made via PayPal only.

We do not facilitate pick-ups for this item.

Please note: Payments will appear as 'Alegre Pty Ltd' on your statement or PayPal transaction

SUPPORT

We're here to help so if you have any questions regarding an item you wish to purchase please contact us through eBay messages. Our Support Team operates Monday-Sunday 9am-6pm AEST and we'll respond within 24 hours.

Returns
 

30 Day Change of Mind – Brand New products

We want you to love your Brand New device, so if at any time within the first 30 days from purchase date you Change your Mind, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, subject to our T&C’s, we’ll organise it for you. Please note there will by a 20% restocking fee and postage is paid by the buyer. Express Shipping fee is not refunded on returned devices.

NB: You don't need open a return request via eBay, simply contact us and we'll organise it all directly with you.
 

12 - Month Warranty

In addition to the consumer guarantees under the Australian Consumer Law, this item is supported by a 12 - Month warranty against defects.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
 

By purchasing any item in our eBay store, you indicate that you have read and accepted the below Terms and Conditions.

Product Availability

Due to the volume of sales through eBay, from time to time an item may be out of stock. We will provide you with timely notification of any out of stock item, and advise of alternate stock options available or process a refund should this be your preference.

Grading

We're often asked if we can provide individual images of the device available for purchase, and given we have thousands of devices in stock we're not able to fulfil this request unfortunately. Each device will have a product condition description and a grading: e.g. Excellent, Very Good, Good and this grading and description will be consistent across all of the devices we sell. We understand this grading process can be subjective as the way our technicians may determine a phone's cosmetic grade may differ from that of a buyer. For this reason, we strongly advise our buyers to look at the condition example photos for an accurate representation of how the device they receive will appear.

Battery

We have a rigorous testing procedure in place to ensure each device passed for sale has a battery capacity that meets with manufacturer specifications.

Accessories

All devices sold by Green Gadgets are 100% genuine items and part of our inspection process involves every device being cross checked against a national police lost and stolen database. Accompanying accessories may be third party.

For Parts listings

All items listed 'For Parts or Repair' are sold as is and we do not guarantee the functions will be working, although we do our best to describe them in their listings descriptions. These items are not covered by our 30 Day Satisfaction or Warranty period and we do not accept returns on these listings.

Privacy Policy

Green Gadgets respects your privacy. As such, any and all information collected will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Returns

30 Day Satisfaction Guarantee

If at any time within the first 30 days from purchase date you are not satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.

Please Note:
- If the return is for change of mind postage is paid by the buyer
- We do not accept responsibility for return items until they reach our warehouse so we strongly suggest using tracking and/or insurance for the delivery
- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
- Please ensure your device is factory reset and powered off prior to shipment
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI's
- Items sold For Parts are not covered by our 30 day satisfaction guarantee
 

Minimum 12 Month Warranty

Our products are supported by a minimum 12 month warranty against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement.

Green Gadgets Warranty is void in the below instances:
- Cracked screen or physically damaged
- Water damage
- Software that has been tampered with
- Unauthorised repairs (3rd party repairs)
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
- Customer has used the product abnormally

Please note:
- Items sold in our Imperfect category do not have their 'Imperfection' stated in the listing description covered under warranty
- Please refer to the listing description to verify the length of warranty offered
- We do not accept responsibility for return items until they reach our warehouse so we strongly suggest using tracking and/or insurance for the delivery
- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
- IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI's
- Items sold For Parts are not covered by our Warranty period