These are snails similar to the one seen in the picture. Snails will be anywhere from a very small pea size to around a dime in size. You will get a variety of sizes. These snails will grow their population rapidly with heavy feeding, live plants, and blanched veggies or a higher grade food like Repashy. S
SHIPPING: I generally ship on Monday-Wednesday and Saturday(Only if the shipment will move over the weekend). Orders generally go out 1 day after receiving payment.
DOA Policy: 1. Picture of unopened bag within 2 hours of delivery. (NO exceptions must be unopened bag). If box is destroyed during shipment and fish are dead, keep contents and box as that is needed for filing a claim with USPS and UPS.
2. Buyer has several options:
A. Refund of dead fish and shipping if delivered in 2 days or less and DOA.
B. New fish sent for free if DOA in 2 days.
After 2 days, you are taking a risk with a live animal especially with temperature extremes (High and low)
Questions: