Notes
- The waterproof vibrators/massagers mean the surface of the item can be normally washed by clear water and its electronic system could work well in a wet environment, but we don't suggest customers use the item totally under the water long time. The damage (like short out or inside rust) caused by this kind of misuse wouldn’t be covered by the item warranty.
- For protecting our customers' privacy, all the items will be packaged discreetly, no detail information of the product will be seen on the surface of the mailing boxes or bags. Customers can purchase without any worry.
- Because of the international import or supplier delivery, we can't guarantee the gift box package is extremely perfect condition, box maybe has some small dent or folded, but we guarantee the product is perfect condition and brand new!
Shipping
We Provide Free Shipping Service For All of Our Single Selling Product.
Australian Post Parcel Post + Tracking: 2-7 Business Days Normally
Australian Post Express Post + Tracking: 1-3 Business Days Normally.
About the Estimated Shipping Dates: The estimated shipping dates set by eBay are to be used as a guide to estimate when your item may arrive, these dates are not a guaranteed arrival date as postage times can and will vary. The exactly delivery time is all according to the performance of Australia Post and may be delayed by some special reason like Christmas & New Year hot selling season, Australia Post IT system failure and special weather condition.
Same Day Dispatch: The same day dispatch items will be shipped within same business day (cut-off 12:00pm) by Australia Post with tracking record, upon receiving the cleared funds.Please be aware that we cannot dispatch items on public holidays or weekends;
Discreet Package: Our customers’ order will be discreetly packaged and will not include references relating to the detail of product purchased or site name purchased from.
Failure of Delivery: If your item is posted via courier and you are not there to sign for the parcel, a calling card will be left by the courier for you to respond to and make arrangements for the delivery of your parcel. Any failure of delivery caused by Buyer will be bounced back to us after couple business days, re-delivery charge will be $10 for standard re-delivery or $15 for AU Express
About Shipping Address: Please provide accurate receiving address when you order. If you have changed your address recently, or wish us to ship to a different address, you need to personally message us through eBay. (We are not able to monitor address changes and other information provided by any other means, such as our email address and PayPal notices and advices.)
Your purchase will be seen as agreed with all above policies.
Payment
We only accept legal ebay methods on our ebay store currently (Immediate Payment required to secure your purchased item)
Any payment made by legal ebay methods direct payment, will be received straight-away, orders will be only shipped once the payment is clear.
Returns
Used/Opened Product:Due to health & hygiene reasons, we are unable to offer an exchange or refund on used or 'change of mind' Sex Toys. Due to the variable customer personal demand, we can’t offer a satisfaction guarantee on any of our product , however we can guarantee offering the accurate specifications and features about our products in description, for helping our dear customer consider their purchase.
Unopened Product: buyer will pay postage. Item will need to come back as same condition - unopened, sealed. All non-defective returns (for change of mind etc) must be registered posted with a tracking record at the cost of buyer.
Faulty/Shippng Damaged Products: we offer a 60 Days Money Back or Replacement Warranty. If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value. Defective or faulty items (Dead on Arrival) within 15 days of customer receiving products, the return postage will be fully refunded.
Other Notice and Declaration:
1. All warranties do not cover the damage due to misuse, compatibility, physical damage
2. Your purchase will be seen as agreed with all above policies. Thank you!
All above Return announce is based on the normal items, some specific items will hold the different return rule which will declare clearly in the item description. Thank you~
Return News From PayPal:
Good news! For a limited time only, PayPal is offering subsidised return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer
Your purchase will be seen as agreed with all above policies.
About us
SexyPlay(AU) is a professional sex product online retailer located in Australia.
We are here trying to provide you the best service, price and quality products as we can, and we need your support to grow as we go, if you have any suggestion or advices to us, please feel free to send us a message.
If you are not happy about any products or service, please let us know before you leave us the feedback, we will try our best to fix it.
It is our pleasure to serve you, and thanks for the business.
Thank you!
Contact us
According to the policy of eBay, email us through Contact Seller button is the best way to contact us, Normally we respond within 3~4 business hours within working hours.
