Postage Details and Info:
To get The discount for multiple items from our shop just add the items to your eBay shopping cart then upon checkout the discount will be applied by eBay automatically.
understand that some factors like weather, high postal traffic, and the performance of shipping companies are outside of our control. We Always post on time & answer any questions.
R&K Cosmetics “ changing the way eBay customers think 1 transaction at a time”
We offer 3 options upon checkout
FREE which is usually 2nd class 3-4 Working days with eBay click & drop from Royal Mail integrated services.
1st Class Tracked & Signed for at extra cost again all tracked through eBay intergration.
Next day delivery this does not apply to weekends only working days
please do not choose free & demand tracking its free you have option to pay for that service.
We always provide proof of postage on everything we send.
All eBay delivery dates are ‘ESTIMATES’ they are not actual or guaranteed delivery dates.
ANY ISSUES JUST EMAIL US BEFORE OPENING A CASE WE ALWAYS REPLY & WE ARE ALWAYS HERE TO HELP.
To avoid disappointment and to ensure buyers receive their items in good time, we advise all buyers allow the following number of days for delivery:
2nd class post – please allow up to 4 working days
Working days are Monday - `Friday as stated by Royal Mail & eBay. from date of dispatch for delivery. If items are needed sooner please choose faster postage options upon checkout.
Most parcels are received within the time specified on the listing, if you do not receive your items within this time please check with your local delivery office, as Royal Mail DON'T always leave a card when they attempt to deliver. We will always ask you to check your sorting office and confirm the name and address on the order before sending out replacements or issuing a refund. We will check the sorting office ourselves wherever possible, if your parcel is there we will not resend, or issue a refund until the parcel is returned back to us. We will not issue replacements or refunds until our recommended number of delivery days has passed.
CUSTOMER SATISFACTIONWe try our very best to make sure every customer is completely satisfied. If there's a problem, message us! We're happy to help.
WE BELIEVE WHEN IT COMES TO CUSTOMER SERVICE THERE IS NOBODY BETTER THAN OUR LITTLE COMPANY.
RETURNS
We offer a 30-Day Return Policy on items which you are not completely satisfied with. You have the option for a full-refund or an exchange of the item. Please ensure if you are returning the item it must not have been opened & tested we follow strict health guidelines & opened cosmetics are no good to us we are always here to help but always follow eBays guidelines to the letter opened, damaged or used will result in only part refund as per eBay T&Cs