At Audio Advice, we love bringing home technology to life. For over 38 years we've been the premier home technology specialist and integrator in the Carolinas, having received more local and national honors than any other provider. We were named Best Specialty A/V Retailer in the United States by TWICE Magazine and have won the Bravo award from Metro magazine as the best place to buy a home media system each year since its creation. Since 1978, we have built a reputation on deep expertise and unwavering dedication to our customers. Our world-class showrooms have always provided an assortment of finely curated products from the most recognizable names in the industry like Sony, Bowers & Wilkins, Audio Research, Vandersteen, Aerial Acoustics, Sonos, and more. It's our undying love and appreciation of music that has driven us to expand into the digital world with an equally world-class assortment available on our website.

For inquiries regarding products or past purchases, please contact us through eBay Messaging.  We're always happy to help!

We offer free 2-day shipping on most products within the continental US.

Weekdays - Orders placed by 2pm EST ship same day. Orders placed after 2pm EST will ship the following business day.

Weekends - Orders placed on Saturday and Sunday will ship Monday.

Orders requiring motor freight delivery (furniture, TVs, Tower Speakers) may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.

At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.

If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees & a 15% restocking fee. If the item was shipped for free then the actual shipping cost incurred by Audio Advice for shipment to and from customer will be deducted from the refund amount. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, such that it has impaired the resale value of the product, a partial refund will be given and calculated on a case-by-case basis.

The following items cannot be returned:

• In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact us if you'd like help choosing.
• Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.