We ship items within 48 business hours of successful payment to addresses within the continental United States only. If you purchase a large volume of items there will be an additional $200 charge to account for shipping costs, feel free to reach out to us via eBay messages to discuss these types of orders prior to purchase. Please ensure that your shipping address is correct prior to placing your order as we are not responsible for packages lost due to incorrect/missing shipping information and cannot change shipping information after payment has been made.

We are available to respond to eBay messages and offers between the hours of 7am and 3pm Mountain Standard Time, Monday through Friday (excluding Federal holidays). Please do not hesitate to reach out to us with ANY questions you may have throughout the purchase, shipping, and feedback processes. 

Please note that we are a small business with a limited, but dedicated, staff working to keep up with an increased volume of sales, and we do our absolute best to respond/ship in a timely manner but will not always be perfect. We truly appreciate your understanding, thank you!

We offer a free 30-day return policy. The item must be returned in the precise condition in which it was received, and we reserve the right to deduct a portion of the refund if the item is received back in a different condition than when it was shipped.

On all Parts-Only, Not Working, or AS-IS listings we offer the same 30-day policy, but buyers are responsible for return shipping costs. Often these are items which we do not have the ability to fully test and therefore sell them as-is. We encourage all buyers to reach out to us with any questions or concerns they may have regarding these items prior to purchase/shipping.

If you are interested in exchanging your item for a replacement, please send us an eBay message prior to opening a return request. We are an electronics recycling company and often have replacement items available and we are able to replace the item in an efficient manner.

At Yellowstone E-Waste Solutions, we're committed to providing quality used electronics at affordable prices, and providing excellent customer service. If you have any issues or concerns with your purchase, or feel as though you have not received five-star service, please contact us so that we can address your concerns! 

We strongly encourage buyers to reach out to us before leaving negative or neutral feedback, as we would love the opportunity to resolve your concerns to the fullest extent. We leave positive feedback for all buyers!