SHIPPING: I generally ship on Monday-Wednesday and Saturday(Only if the shipment will move over the weekend). Orders generally go out 1 day after receiving payment.
DOA Policy: 1. Picture of unopened bag within 2 hours of delivery. (NO exceptions must be unopened bag). If box is destroyed during shipment and the plants are dead/destroyed, keep contents and box as that is needed for filing a claim with USPS and UPS.
2. Buyer has several options:
A. Refund of dead plants and shipping if delivered in 3 days or less and DOA.
B. New plants sent for free if DOA in 3days.
After 3 days, you are taking a risk with a live plants especially with temperature extremes (High and low)
Questions: