RealTruck
RealTruck
Our Mission is Simple
To revolutionize the auto accessories industry through a focus on innovation, inspiration, and unmatched service. We do this by instilling our core values.
Personal Values = Work Values
The goal for our culture is to merge our personal values with work values. Often times we found that we were one person with a set of ideals and core values in our personal life, and then a completely different person when it came to business, and we really didn't want to work under those types of paRameters.
Our Core Values
- Adapt
- Be Real
- Create Joy
- Lead
- Learn
- Serve
- Shine
GREAT PEOPLE, DOING GREAT THINGS
The lifeblood of our company is our people. A tight-knit team of passionate individuals. We bring our individual talents and a love for the auto accessory industry together. We believe in what we do and why we do it.
Payments
PAYMENT INFORMATION
Payment Methods
We accept the following payment methods:
Paypal, Visa, Master, Visa, Discover, and American Express: An invoice for your purchase will be automatically emailed to you when you have completed your purchase. Please follow the link in that email to checkout
?Please Note about Sales Tax: ?Most states are conforming to the US Supreme Court decision to charge sales tax amount to the state the item is being shipped. It is believed that before the end of 2018 all 50 states will be included
FAQs
FAQs
Visit our eBay store for our product selection and guidelines.
Q: The eBay fitment guide says this item will not fit, but your ad says it will?
The eBay fitment guide is not 100% accurate all the time. The best way to get a 100% fitment guarantee is to contact us.
Q: What is your business hours?Our Business hours are Monday thru Friday 8:00am to 5:00pm EST.
Q: Where does the product come from?We have several distribuation warehouses, our main in Jasper, Indiana. If the Item is not in stock, we will ship directly from the manufacture.
Q: Do you have clearance or used items?Check Out our Clearance Section in our RealTruck Store
http://www.ebaystores.com/realtruckstore
Q: I am not sure what to buy?
A: Use our How To guides to learn about Running Boards and Tonneau Covers. If you still have questions feel free to contact us.
Q: What is your Return Policy?
?A: Returns are accepted up to 30 days after purchase, in original packing, not installed, and is not missing any parts.
If you are EXCHANGING:
Please verify and contact us with your vehicle's year, make, model, and either bed or cab size so that the correct part can be ordered.
If you are RETURNING:
RealTruck will provide you with a prepaid shipping label from FedEx. The label will be emailed to you directly from FedEx. DO NOT use the labels provided by eBay. Typically eBay supplies an USPS label and our products are too large for them. If you use the USPS return label this is greatly increase the time to receive your return back and ultimately recieve your refund.
These items are NOT RETURNABLE:
Seat Covers, Used, or Freight Shipped Items. In addition items that are not in original packaging, have been installed, or missing parts and hardware are not returnable.
REFUND AMOUNT:
Generally, a refund is granted to the customer when the item is returned, subject to the following exceptions:
1. Customer returning at no fault of the seller, a $25 or 15% Return Fee will be deducted from your refund.
2. Items that are received more than 15 days after the return window ends will have a late fee of up to 50% of the item price deducted.
3. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a seller error may have up to 80% of the item price deducted.
Please contact RealTruck's Marketplace Team with any questions.
Returns
Return Policy
Returns are accepted up to 30 days after purchase, in original packing, not installed, and is not missing any parts.
If you are EXCHANGING:
Please verify and contact us with your vehicle's year, make, model, and either bed or cab size so that the correct part can be ordered.
If you are RETURNING:
RealTruck will provide you with a prepaid shipping label from FedEx. The label will be emailed to you directly from FedEx. DO NOT use the labels provided by eBay. Typically eBay supplies an USPS label and our products are too large for them. If you use the USPS return label this is greatly increase the time to receive your return back and ultimately recieve your refund.These items are NOT RETURNABLE:
Seat Covers, Used, or Freight Shipped Items. In addition items that are not in original packaging, have been installed, or missing parts and hardware are not returnable.REFUND AMOUNT:
Generally, a refund is granted to the customer when the item is returned, subject to the following exceptions:
1. Customer returning at no fault of the seller, a $25 or 15% Return Fee will be deducted from your refund.
2. Items that are received more than 15 days after the return window ends will have a late fee of up to 50% of the item price deducted.
3. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a seller error may have up to 80% of the item price deducted.Please contact RealTruck's Marketplace Team with any questions.
Shipping
SHIPPING INFORMATION
FREE SHIPPING is offered on any item over $100 and covers the lower 48 continental US states.
Freight Items have a flat freight fee included in price. Depending on your address and location, additional Freight Charges could apply.
Shipping Time is on each listing; many times, we ship even faster than the estimated time. If you need expedited shipping, please let us know.
One of our goals is providing the most prompt and convenient service possible. We ship 5 days a week via FedEx. We always communicate shipping status and tracking numbers through your email address used to place your order and eBay.
