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On applicable products, please order before 1pm for dispatch the same working day
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Aurora rugs offer a lustrous pile with abstract patterns and neutral colour tones that work wonderfully with any interior. The Mica AU13 in a Geometric effect will create a luxurious focal point in your living room and bedroom areas. Power-loomed with a 65% polyester and 35% polypropylene yarn which benefits from being super soft, easy to clean, anti shed and very hard-wearing.
Through our years of experience with in the sales of rugs, we are able to offer a vast range of quality rugs at great prices. We deal direct with the major importers and manufacturers to provide a range from around the globe, including Belgium, India, Turkey, Egypt, Pakistan and China. Our direct sourcing helps us to offer great savings on high street prices, and we guarantee to offer you the cheapest online rugs throughout the UK.
The Rug Seller operates from a large distribution warehouse in Manchester (Open Monday to Friday 09:00 - 17:00 hrs) where our sales team would be happy to assist in selecting a suitable rug.
We offer free delivery on all of our rugs to the UK Mainland (Excluding Remote Scottish Regions and Off Shore areas, See our FAQ's for terms and conditions).
Your satisfaction is our priority and we hope to make your online purchase as smooth as possible, if you have any queries regarding our site or products, please do not hesitate to contact us. Our payment processing is through Sage Pay and Paypal where all transactions are processed through secure servers to protect your personal data.
We accept Paypal and all major credit and debit cards using the eBay checkout.
Each product has an estimated lead time that is displayed on the website. On standard products, estimated lead times range from 1-2 days to 10-14 days. Custom products can have significantly longer lead times.
On the rare occasion the item you have purchased is out of stock, we would require a 28 day window for delivery in which we would inform you immediately via email or phone call. Unfortunately, we do not allow any extra compensation for late delivery of goods.
Service | Estimated Delivery Time | Price |
---|---|---|
Free UK Standard Delivery (over £49) | Next Working Day | Free |
Standard UK Delivery (under £49) | Next Working Day | £3.95 |
UK-Mainland | Morning AM Delivery | £10.00 |
UK-Mainland | Saturday - AM Delivery | £20.00 |
Highlands, Islands | Standard Delivery | £15.00 |
* Our Highlands, Islands & Northern Ireland delivery services includes the following postcodes: IV3 - IV 56, IV63, BT (ALL), GY (ALL), JE (ALL), KW1 - 17, PA20 - 42, PH19 - 40, PH60, IM (ALL), KY15, KY17, PA60 - PA62, PA 77 - PA78, HS (ALL), ZE (ALL), PH41 - 44, KA27 - 28, PO30 -41.
The following table explains the delivery services available for UK customers. Please note that the delivery timeframes (Next Day, Saturday etc.) only apply after the product's lead time has elapsed - for example, if you order a product with a 3-5 day leadtime on a Thursday and request Saturday delivery then this will occur on the following Saturday.
International shipping is available. Prices and leadtimes vary by location and are calculated at checkout.
Please note International delivery is shipped on a duty unpaid basis (DDU). This means the recipient is liable for any local taxes, import duties and clearance fees, which may be charged on purchase. If there are any issues with your order already in progress we will contact you directly with the contact details provided.
At The Rug Seller, we understand not all online purchases are as you imagined and sometimes you may not want to keep your order for several different reasons.
All purchases may be returned within 28 days of receiving providing they are in the condition as purchased and securely re-packaged. Due to the current restrictions and consequent Government safety precautions we are strictly abiding to, we please ask you at this time allow a small amount of extra time for our Returns Team to process your returned item and for your refund to reach you. Once your returned item is received back to us and processed by our Returns Team, we will then refund your order and confirm this in email directly.
Please fully complete the returns form enclosed with your order (or write your name, email, order number on a piece of paper within the re-packaged return and reason for your return), fully package your item(s) in heavy-duty polythene i.e. thick bin bags securely taped (to protect from dirt and damage in transit) and return to the address detailed below.
You as the customer are responsible for return postage charges. We would recommend using a tracked and insured service for your return (we recommend Online Courier services Parcel2Go.com or Collect+ at a local shop. Please note Collect+ has a Max 60CM limit and Parcel2Go.com is a courier marketplace for getting a range of quotes for picking up your return from your location.)
Please bear with us at this time for our Returns team to process your returned item and to then process your refund. To help us with this process we please ask that you comply with our returns process and delivery of your returned order, including how it is packaged back to us as outlined on this page.
Refunds: Refunds are issued upon receiving the returned goods. Upon receipt of your return and once processed (3-5 days once received) please then allow 3-5 working days for the money to go back into your account. We are unable to refund custom made goods, please be aware when ordering all details are correct before purchasing.
Exchanges: If you would like to exchange your item for a different size/colour etc the returns process will still be the same. We would then ask you to contact our sales team via the eBay messaging system with as much information to help speed up the process to arrange a new delivery time with your new item.
Product Photography: Please note that every effort is made to ensure colour accurate product photography and The Rug Seller Ltd cannot be held responsible for photography being miss misrepresented on customer's devices (due to screen settings etc). In such a situation, the customer will still be liable to pay returns postage charges. If you have a specific case that you would like to discuss then please contact us.
If your order is found to be faulty, please contact us in advance of returning the item. Please fully complete the returns form enclosed with your order (or write your name, email, order number on a piece of paper within the re-packaged return and reason for return), fully package your item(s) in heavy duty polythene i.e. thick bin bags securely taped (to protect from dirt and damage in transit) and return to the address detailed below.
Please bear with us at this time for our Returns team to process your returned item and to then process your refund. To help us with this process we please ask that you provide as much detail and information as possible on the faulty item received in your email you send us - which will help us to speed up your return.
Please feel free to contact us to discuss anything that you may have a question about.
We pride ourselves on a quality service and we are happy to address any concerns.
Contact us via the eBay messaging system here
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