Febi Antifreeze Coolant Thermostat 11495 FOR L300 Sprinter 5-T Punto 1300 Primera Fairmont Golf COO Sprinter 3,5-t Sunny Corsa Falcon Coaster Sprinter 4,6-T Polo Corolla Pajero/Shogun Civic Focus 1 Series 356 Raum Kijang Regius Ace Hilux Caravan Astravan Calibra Previa Century Coupe Rush EconoVan Celica Tercel Ibiza C5 Laser Space Wagon Lancer Escort Courier Pointer Leopard FTO VANETTE / LARGO VAN Transit Mondeo E-Class 9-3 Parati Quantum Fluence L 300 / Delica Zebra Opti Dedra Accord Fiesta Carina Megane Omega 205 AD Van Taft Regius Progres Harrier Legend Serena S2000 Skyline Innova / Kijang Innova Mazda6 Passat Sagaris Scepter Sprinter Carib Gamma Seven 550 Kangoo 626 306 Delta Prelude Ducato 204 323 S Simca 1100 100 104 Bassara Sequoia Espace Arosa Jetta Frontera V70 Clio A4 City Breeze C-Class Cabstar 206 323 Quattroporte Platz Elgrand Rodeo Superb 500 C Deville Logan Simca 1501 Logan MCV A8 Taro F-250 Stout 5 Series Sebring Astra C-Zero Mira Vito Transporter Fortuner Ractis Qualis Telstar C4 Multivan Latitude Avenger Cordoba Contessa Bluebird Sylphy Move Shuttle Starion MR2 Bluebird Toledo Urban Cruiser Park Avenue Mark II Wraith Leeza Monaro Ranger Fairlane Cordia 626 / EUNOS 300 Vectra Mira / Domino 940 1500-2000 166 RX S-Max F-350 Tiida Laurel Sprinter Festiva Beta NSX 323 P SRX Aristo Polo Vivo 407 Tempra 7 Series Carina E Granada Fulvia 75 Yaris/Vitz Senator Polo Playa Crown R-Class TownAce Tarago Esse Raider Yeti 600 Skylark 3 Series Silvia E-Type Simca 1301 200 Cuore A3 Camry Tamora Magentis 159 Voyager Jimny H100 A6 F-150 Amaze 1000 Picnic Isis Expert Combo Gemini 308 SW C25 C4 Picasso Stagea 323 C Probe D5 DKW F11 Kadett Pride Mentor 405 106 Delica D2 Pajero Mini Pro Cee'D Suburban GTO Hilux Vigo Thunderbird Elantra Insignia Jackaroo Cressida i30 Cinquecento Tigra Prairie Pro Vanette Charade DS4 Simca 1200 S Simca 1500 Lantra Wira Nova 309 Bora Arena Safe F1 Legacy Rio 308 Avensis Verso 180SX Captiva Mira Gino Punto Evo 340-360 S80 300C C6 626 / MONTROSE 929 4 Runner 740 DKW Sonderklasse F Vitara Octavia 406 Colt B3 Taxicab Hover M2 Grand Cherokee FR-V Escape Drover Taurus Terraza Allante F-250 Standard Cab Pickup 1502-2002 V50 25 Cavalier Padmini Alto Carens Tavera i20 GLK-Class Tengyi C30 Tipo BX Genuine Top German Quality

UK customers
We aim to dispatch most of UK orders within 1-2 working days of payment (Monday to Friday). Express delivery is available for most items. If your order is placed before 12:00 pm (Monday to Friday) and is in stock, items will be sent the same day and are usually delivered within 1-2 working days .
Our couriers will usually deliver between 7am to 7pm (Monday to Saturday). The courier will try and deliver the item twice before returning the item to us whereupon we will have to charge for re-delivery. 
Collection is available from our Birmingham warehouse. Please contact sale's office to confirm correct fitment and availability for your order before collecting.

International customers
International orders are usually dispatched within 1-3 working days. We would always offer combined shipping when purchasing multiple items, complete checkout as normal and once we receive your order we will work out the cheapest combined shipping rate and refund you the difference. Estimates can be provided beforehand but prices may differ upon ordering.
Items sent to Europe usually arrive within 2-3 working days of dispatch by air and 2-5 working days by road service. For other international destinations delivery may take longer depending on the destination.

Things to note
Delivery times : Please note all orders are 'processed' and not necessarily 'despatched' within 1 day of receiving your order with vehicle details (as clearly requested on all our listings).
Before ordering : It is imperative that you use eBay's 'Estimated Delivery Before Date' as a guide to when you should be receiving your delivery which is determined by which of our warehouses the part has to be transferred from. Once our despatching warehous has received we will despatch your part(s) on the option you have opted for ie Express or Economy.
We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to this address. This is an eBay Security policy.
Special order items or items that need to ordered from our other branches may take slightly longer and we will contact you to advise of expected delivery date.
In most cases smaller lighter parcels will be dispatched using Royal Mail or Royal Mail Recorded Delivery while heavier or high value parcels will be dispatched using TNT or DHL unless specified otherwise.

Duty, Tax & Extra charges
Your country may impose import duties and/or taxes on the parts being delivered to you. Such charges are the responsibility of the customer and NOT included in our prices.  We advise customers to check with their local Customs Office to confirm any possible import duties/taxes before placing their order. If an export order is returned to us due to unpaid taxes and import duties we will deduct a re-stocking fee and the cost of the initial postage from any refund issued. If the order is held at customs and not returned to us the customer will be responsible for any penalties or disposition fees and no refund can be issued.     
Prices quoted for International deliveries apply to those areas the Carriers deliver to on a regular basis. If your address falls outside of this the Carrier may charge a “remote area surcharge” that will need to be paid by the customer in order to have the parcel delivered. 

Upon delivery
Customers are advised to check their goods before signing for them. Parcels received damaged, opened or tampered with should be rejected whereupon they will be returned to us. Should you wish to take the item as is please ensure it is listed as “damaged”, “opened” or “tampered” with when you sign for it.
The courier will try and deliver the item twice before returning the item to us whereupon we will have to charge for re-delivery.

Lost/damaged orders
Claims for damage or loss in transit must be made in writing within 12 days from date of dispatch. In cases of ‘non delivery’ for TNT or DHL deliveries customers are advised to wait 7 days before submitting their claim.
Please note that on the rare occasion you have not received your order sent by Royal Mail in the expected time frame we have to wait three working weeks before a lost in post claim form can be put through. The reason we allow for three working weeks to elapse is items will be returned to the sender if not delivered within that time period.
KMS will not be liable for any consequential losses incurred due to any problems with their deliveries, such as late or damaged deliveries

Click here for more details : http://stores.ebay.co.uk/KMS-Parts-Online/Delivery.html

All payments are made through Paypal either using a Paypal account or by using any major credit/debit card via Paypal.
For security reasons any items purchased and paid for on Ebay can only be sent direct to the Ebay/Paypal/Card address via our couriers. If customers wish to call & collect they MUST provide identification with the name and address details that match the Ebay/Paypal/Card address.
 

Please return items in their original packaging to the address you are given on your KMS invoice:
The following information must be provided to avoid delays in refunds:
Copy of the invoice
eBay user name
Reason for return
Contact phone number
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
KMS will charge a 20% restocking fee on all items returned in a resaleable condition.
KMS will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
All deliveries should be checked on delivery before signing for them to avoid any ‘damage’ claims being rejected. All damages must be reported to us within 24 hours in order for us to raise any claims with our couriers. Any claims after 24 hours cannot be accepted.
We are fully compliant with the Distance Selling regulations.
 

At KMS we are proud of our "100% customer satisfaction guarantee"!

If you have any problem with your order, please give us a chance to put it right for you by contacting our Customer Service Team.

The best way to contact us is by using the eBay messaging system. We always aim to reply to all messages within 24 hours.

Alternatively our customer support phone number and address details can be found in our "Business Seller Information" at the bottom of each listing.

Help is available Monday to Friday from 8.30am to 5.30pm, and on Saturdays from 8.30am to 1.30pm.