All orders are dispatched within 1 business day via Australia Post and Automatic tracking notifications are sent to you via email. Delivery within Australia Registered eParcel Post: 7-9 days Express Post: 2-4 days Delivery World wide Standard Airmail Parcel: 15 - 20 days Registered Parcel: 10-15 days Express Courier Parcel: 4-7 days DHL Express Parcel: Quote available upon request FedEx Express Parcel: Quote available upon request Returns & Refund Policy We understand that returning an item can often be a frustrating and daunting task. At Platinum Deals Australia we strive to make the process a simple and straightforward one. If you are not completely satisfied with your purchase, receive a damaged/faulty item on arrival, or, if any mechanical problems arise within 12 Months, we will happy offer a refund or exchange on goods where: • Goods do not cope with reasonable use and break within their 12 month warranty. • Goods have a major fault which could not be identified at the time of sale. • Goods have been damaged during transit. Return Period All items purchased online and in-store are covered by a 12 Month Warranty. Warranty periods may extend beyond 12 months for certain items and is be clearly visible on the item page. Defective, damaged during transit or incorrect Item received If an item is returned within the warranty period that is mechanically defective, is not the item you ordered or was damaged during transit, a replacement or refunded will be provided. Return Postal Costs If an item is returned, postal costs are reimbursed through PayPal. More details: https://www.paypal.com/au/webapps/mpp/returns Restocking Fee If an item is returned within 30 days due to a sudden change of mind, or simply by finding a cheaper price elsewhere, a restocking fee of 15% will only apply if the product box/packaging seal has been removed and the box has been opened. More Information If you have any queries regarding a warranty claim or procedure kindly contact our friendly team.
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