99tmotor is a professional Motorcycle parts retailer committed to becoming the most loved and trusted seller on eBay. We focus on eBay Motor with various products in motorcycle parts. We are pursuing the goals by offering a best shopping experience and excellent customer service. We've dedicated ourselves to making sure that everyone enjoys shopping from us, and are so proud of working passionately to exceed your expectations when you shop with us.
About us
99tmotor is a professional Motorcycle parts retailer committed to becoming the most loved and trusted seller on eBay. We focus on eBay Motor with various products in motorcycle parts. We are pursuing the goals by offering a best shopping experience and excellent customer service. We've dedicated ourselves to making sure that everyone enjoys shopping from us, and are so proud of working passionately to exceed your expectations when you shop with us.
Shipping
We ship from United States with dispatching time of 1-3 business days after the payment cleared.
For US orders weight 453g -11340g, we will ship by USPS Priority Mail or UPS from United States, which you will get a USPS or UPStracking number for the parcel. For US orders weight 28g -452g, we will ship by USPS First Class Package from United States, which you will get a USPS tracking number for the parcel.
For international orders weight 453g -11340g, we will ship by USPS Priority Mail Parcels Tracked International Service or DHL from United States .Delivery time is normally 6-12 business days.For international orders weight 28g -452g, we will ship by USPS First Class Mail Tracked International Service from United States .Delivery time is normally 6-12 business days.
Sometimes we will ship by UPS Ground Service or UPS SurePost Service,which depend on your address and the weight of your order.
We ONLY ship to Paypal verified address. If you need to change shipping address you must add it to your paypal account before sending payment. Express Mail Service requires your correct telephone number. Please leave your valid phone number when place order.
Import duties, taxes and charges are not included in the item price or shipping charges. Buyer will be responsible for those charges if necessary.
Return
When buying from 99tmotor, you are protected by below policy.
Most important for Return:
- Please ask us the RMA Number before you return ,then write on your returning package.If not,the colleagues in warehouse will not note us and may throw out your packages.Thus,please remember to write down the RMA Number on your packages.Then we can know it is from you and refund you in time.
- Please return by tracking number service.If not,we can not confirm whether it return to us successfully.
30 Days Return & Refund
- We accept return & refund for no reason within 30 days upon delivery.
- Please contact us by eBay Messages prior to ship the item back. Otherwise, we will not accept the return parcel.
- All return items MUST be in original condition which means the item is never installed or used and in the original packaging.
- Buyer is responsible for the return shipping fee.
- Shipping cost of your order is NOT refundable.
45 Days Warranty
- If the product is damaged or defective upon delivery, please contact us within 14 days. To save your time, please enclose pictures to show the damaged package and product or the defects of the item. So that we can resolve the problem for you after confirm the condition from the pictures.
- All item comes with basic 45 days Seller's Warranty. If the item becomes defective in 45 days upon delivery, we will reship replacement without extra charge after we receive the pictures and conform.
- If item defects after 45 days, you can also contact us. We are pleased to do our best to solve the problem for you.
Feedback
Your satisfaction is our pursuit. We Strive For Positive Feedback & 5stars ☆☆☆☆☆DSR (detailed seller ratings).
A Positive Feedback will be left to all buyers and we wish the same from you (*^__^*)
If you have any problem/dissatisfaction, please contact us via eBay. We really appreciate the chance to improve our service
eBay message is the most effective way to let us know the issue you occurred. DO NOT leave 1-3 star ratings, Neutral/Negative feedback, or open a dispute through eBay/Paypal before giving us a chance to make things right for you.
#My order does not arrive on time.
We understand waiting for your shipment is frustrating. Most of our products are shipped within 1-2 business days upon payment cleared. Please contact us via. eBay Message. We will help you to figure out the best solution.
#Received my item but it is damaged or defective.
We inspect carefully and well packed your order right before ship out. If you received the item with damages or found it defective, please do not hesitate to contact us via. eBay Message ASAP. We are pleased to find out a best solution for you.
#What I get is not what I want.
Few of this case happen but if you get a wrong item. We will replace with the right one for you.
Contact us
Your satisfaction and a 5-star-rating positive feedback from you is what we are striving for. Not often but accident occurs sometimes. No worries. We are always here to resolve any problem for you.
eBay message is the most effective way to let us know the issue you occurred. DO NOT leave 1-3 star ratings, Neutral/Negative feedback, or open a dispute through eBay/Paypal before giving us a chance to make things right for you.
#My order does not arrive on time.
We understand waiting for your shipment is frustrating. Most of our products are shipped within 1-2 business days upon payment cleared. Please contact us via. eBay Message. We will help you to figure out the best solution.
#Received my item but it is damaged or defective.
We inspect carefully and well packed your order right before ship out. If you received the item with damages or found it defective, please do not hesitate to contact us via. eBay Message ASAP. We are pleased to find out a best solution for you.
#What I get is not what I want.
Few of this case happen but if you get a wrong item. We will replace with the right one for you.
Our Working period：
Monday to Friday (Beijing Time Zone)
9:00 - 12:00
13:30 - 18:00
All messages will be responded within 24 hours on business days. Weekends or China holidays may caused delay of response, however, we will reply you ASAP as we resume to work.
