PLANT INFORMATION - All our plants are grown from seed on our nursery in Worcestershire.
They are all free from chemicals, pesticide, and organic pesticides. Each order
will come with a guide on what to do with your plants upon delivery. Plants are sent in specially made
blister packaging (picture attached) to keep them nice and safe. Labels are provided with each variety
with brief growing instructions on, a leaflet is also provided with unpacking
and planting information. You can also find more on how to GROW YOUR OWN
and tips on how to carry on being pesticide free on our website. www.gardenerskitchendirect.com
In the
event a variety is not available, we will send out a substitute that will
closely match the variety you have chosen, if we are not able to match it we
will contact you directly.
SHIPPING - All orders received between Mondays
5am to Thursday 5am will be shipped the same week. All orders received after 5am
Thursday to Sunday will be shipped on the following Monday as we do not want
plants left in boxes over the weekend. (Excluding bank holidays.) Please note -
We always try to send out your plants within 24/48 hours of ordering, however
we have given a maximum time of two weeks to be delivered in case there are
unforeseen growing circumstances, we will always inform you when this happens.
PRE-ORDERS
– Will be delivered from the 1st to 3rd week of April
when they become available.
FEEDBACK – If you are
happy with your plants, leave us great feedback, if things aren’t quite right
then email us first before leaving feedback and we will do are best to rectify
it.
RETURNS POLICY – The Gardeners
Kitchen checks the all the plants and packaging before they are sent, we have
upgraded our packaging for the 2020 season and have vigorously tested it with
our plants via Royal Mail and have not come across any issues. If, however you are not happy with the condition of your
plants upon arrival you must report it by email immediately. If you could send
us some pictures of the condition of your plants and packaging on arrival, we
can then use these to improve our service and/or to make a claim against royal
mail, we will be happy to issue a full refund or offer replacements. If you
change your mind once the plants have been delivered, no refund will be given
as we will not be able to sell the plants on, after receiving them back from
you.