Shipping & Handling Details |
Default Shipping Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the lower 48 United States by
UPS Ground or USPS. Other areas or needs other shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska, Hawaii, PO
Boxes, APO/FPO addresses or other countries/areas, there
WILL be extra shipping costs, please contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS services. Any costs
incurred because of incorrect or undeliverable address should be undertaken by
buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders are
processed from Monday-Friday; Not on the weekends & public holidays.
Sales
tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out, they must be
undertaken by the buyer. Sales Tax of 8% will be applied for orders shipped
within the state of California.
Damage
In Shipping: Email or call
us First! We will work with you to get the case resolved in the fastest method. |
Return / Refund |
If you are not 100% happy with your purchase,
please contact Us. Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the warranty and other
sales-services later on. Hope for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items must be in new,
unused condition, with all original materials included with the shipment. A
partial refund may be applied for opened or damaged items, depending on the
condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee must be covered by
the buyer; The original shipping cost will also be deducted from the refund. 15%
restocking fee of the items purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive a full refund of
the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be given by our
seller. Please contact with us at first for more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send us some pictures
or videos, so we could well understand your problem, then solve them for you
ASAP. Besides, it's much helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on. Hope for your
understanding.
▲ Replacement
or refund of defective or damaged products can only be returned in exchange for
the exact same product, or else, the purchase price will be refunded back to
your original payment method.
▲ If
an item is received damaged, customer service must be contacted within 7 days of
receiving your item. All returns require a RA (Return Authorization) number as
above. |
Payment |
eCheck Issues: Payments via
eCheck do not clear immediately. Usually you will wait 5-7 days after checkout
for it to clear. Then we will arrange shipments for you.
|
Warranty & Feedback |
▲
6 months' warranty for the machines, not for the consumables. We stand behind
our products all the item, so even if your warranty period has expired, you can
still seek for service or technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you the best purchase
experience. If there is any problems, please contact us ASAP. If not, please
leave us a positive feedback as it's very important for us. Thanks very much. |
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