***ZERO DEFECT POLICY - A high touch is provided without exception on each and every devices - complete functional aging test with a known good media after restoration and again prior to packaging or we wont ship to avoid any kind of shuttle hassle to all customers who value their time and sanity & dont like taking chances (we are not after volume sale but elevated buyer's experience). If you ever experience any issue with the device - please do not jump the gun because it could only be attributed to your bad media (more prevalent now a days than ever) or most likely from freight / package being banged around during transit by the courier. The cosmetic housing may survive harsh handling but the delicate mechanism and electronics may not.  This is the special attention all our buyer gets. This is also fair warning against exploiters and dishonest people who only wanted to use our devices then fabricate “Defective/Not As Described” to exploit eBay Money Back Guarantee all at our cost – we have seen a few of them doing this on eBay for 24 years and counting. Please move on and find another victim of your ploy. Let it be a CAVEAT.

We do the best we can to protect, package and attached a highly visible FRAGILITY declaration label on each and every devices we package. We learned from our over 20 years experience restoring, selling & shipping here on eBay (as these electro-mechanical devices & circuit boards are very fragile and can break at its mere weight – if not handled appropriately and with care like we do). Please let it be cleared and understood that freight damage is BEYOND our CONTROL and RESPONSIBILITY once it leaves our domain. We have been aware of 4X more ship damages since the pandemic and online shopping became mainstream from any couriers like UPS, FedEx and worse USPS and because of this we are requiring full insurance coverage included in the shipping cost. Once you receive the package, make sure to take photos of the packaging before opening it, area of the box that shows trauma / impact, internal content before unwrapping the device and evident cosmetic damages. Do not throw away any of the original packaging and notify us  immediately so I can help facilitate filing insurance damage claim on your behalf as per courier protocol to shipper. Please let it be clear that our 90 Days Courtesy Warranty does not cover ship damage but only freight insurance so do not hold my company responsible, blame, throw feat or alienate us as we try to help and guide you thru the process (this is a hassle for both of us for no fault of us but courier not heeding proper handling Fragile packages despite the declaration). Please cooperate with us and follow our instructions without giving us a hard time as we go thru courier’s damage claim protocol and avoid possible deniability for your own sake. If this is not acceptable to you, please seek other eBay sellers. It’s a fair warning because as we do not want any types of hassle, eBay issue resolution and waste our valuable technical time for nothing.

A little background - In the early days, DoctorSony always been called Doc, Surgeon / A-Tech by people who witnessed first hand his specialized knowledge / understanding, highly efficient diagnostic techniques, expertise and precise skill sets from Sony, Tandy, Circuit City and enumerable smaller repair shops outsourcing tough work to him before he finally establish his own practice and cater directly to end users locally & now practically globally while limiting his services to mostly Sony devices ergo DoctorSony. If you own one needing restoration - visit the dot com DoctorSony website***

To explain the concept of "Full Restoration" does NOT mean making the device to "New Condition" because this is simply impossible to achieve due to the following factors of:

• Aging

• Wear and Tear

• Parts Availability

Full Restoration accounts for presence of wear & tear, aging, patina and all encompassing word "Entropy". Simply put making it serve its fundamental purpose and be useful again. 

ISSUES YOU NEED TO BE AWARE OF ABOUT Media Tapes (before you purchase):

Media Tape issues are more prevalent now a days than not. We are well aware being in the service business for over 35 years and these get worse thru the years, so part of our service process is to maintain good sets of quality controlled media tapes in testing phase to ensure every device is perfect before it gets shipped out.

The following are the top most significant factors affecting Media Tapes deterioration (all formats Beta, VHS, 8mm, MiniDV, microMV):

1)       Age of Media Tapes – magnetic particles erosion starting from ribbon edges are the first to go (much like the end to end tip of a shoe lace). Linear audio & tracking are affected from weaken to complete loss (mute video or blue screen) of signals residing on these area  for Beta/VHS)

2)       Wear and stretching of tape ribbons – every playback wears and stretches the media tapes as it passes thru the video heads with some degree of friction (tapes are suppose to travel thru these devices in silky smooth fashion and keep friction at the minimum but is not the case on non-maintained devices). These gets worse until the device reel tension is adjusted (to add - not all servicer do this unfortunately from lack of proper tool) & tape path cleaned thru proper maintenance.

3)       Recording devices as they age also develops issues in #1) electronics, #2) wearing mechanism which translates into overall poor recordings. For example - a mechanical wear skew the overall angle of recording stripes along the tape ribbon. It is common that the recordings made will playback with no to little issue with the same recording device since recording stripes matches but most likely way off already from industry standard tolerance. This type of wear tolerance has been accounted for from the very beginning in the design of the technology with the inclusion of manual tracking control so can be adjusted at some degree of tolerance to compensate for variance of different recording devices and if beyond correction is a clear indication the device must be serviced and adjusted.

4)       Contaminations - resulting into snowy to no video & mech jam (Dust, loose magnetite particles from erosion, grease, soda splash & worse mold). We professionally clean every devices internally. However, nothing can stop it from getting contaminated again when a bad tape is loaded and made contact to the device’s internals. Contamination is instantaneous. Wet alcohol-base cleaning tape may help all depends on severity (soda/sugar base are very bad news)

It’s our common practice to restore the device to its near - like new condition performance wise the best we can but unfortunately, the typical media issues - we can only explain for your awareness but beyond our capability to solve as professional servicer. They are not an integral part of any device we restore, therefore – they are what they are.