If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please email eBay Message Photos and/or videos of the item may also be requested to assist the return process.
When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

To ensure a smooth transaction, please follow the payment instructions in the eBay system. If you are new to eBay and unsure how to purchase, please don’t hesitate to get in contact with us for further details. The simplest way to facilitate payment is via Mastercard, Visa or Paypal via the Checkout process.

Our stock levels will vary from time to time. Order will only be completed once payment is cleared. To avoid the situation of stock shortage, it is best to complete the order as soon as possible. Once the payment is cleared, 98% of the products are dispatched within 1 business day. Please allow 2-5 business days for it to arrive. Kone_Store is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.