PLEASE READ BEFORE BIDDING ON THIS ITEM.
Collections:
Our collection point is open 9.30am- 4.30pm,
Monday-Friday & 10.00am-2.00pm, Saturday from:
Hall
Grove, Welwyn Garden City, AL7 4PH.
We accept PayPal, card or cash.
If you are collecting over 5 items please give
us ‘48 hours’ notice before arriving.
Replying to Questions:
Any questions will be answered during our 9am
- 5pm office working hours Monday to Friday. (We are closed on Bank holidays)
Please read all the details to our FAQ's below
and remember to add us to your favourite sellers!
Payments
Payment & collection within 7 days please
- we do not have space to hold items for any longer.
Paid items must be collected within 4
weeks of their original purchase date or they will be relisted, unless
formally agreed in advance by a member of our team. Feel free to message us if
you have any issues regarding our policies.
Electrical Goods/Computers/Consoles:
Please note all used electrical goods with
power leads that we sell have been PAT tested on receipt of the donation. New
goods and items without leads are not tested. However,
we strongly recommend that you recheck the item
when you have either collected it or had it delivered to make sure it is still
safe.
We request donors to clear memory details on
electrical goods we sell and will check all items to ensure personal
information has been deleted. However, we shall have no liability for any
losses, claims or damages arising in respect of any Data which has not been
deleted.
Delivery & Exclusions
We will always try
to combine UK postage whenever possible, which makes it cheaper for
customers and better for the environment too. If you do require combined
postage please do not pay for any of your items until you finish bidding on all
items and message us requesting a combined invoice.
Buy it Now
We do not offer a 'buy it now'
price on our auction style items, we will not end these auctions early.
Collection Only Items
If an item is listed as
'collection only', this is because the item is oversized for our courier
service, too fragile for transit or that we do not have the resources to
package the item. These items cannot be sent by our team or packaged for
third-party couriers.
Due to the delicate nature of
paintings, if they are above a certain size we will have to send each one
separately – we will let you know if this is the case.
Regrettably, we no longer post
to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish
Highlands, Scottish Islands, Northern Ireland, PO Box-postcodes BT, IM, TR21-25
due to the high cost we are charged.
Terms & Conditions
If you have any problems with
your purchase, please do get in touch with us immediately through the item
first before leaving feedback. We are a well-respected non-profit charity
seller, we list our items as accurately and honestly as we possibly can. We
want all of our customers to be completely happy with their items and we will
always try to resolve any problems for you.
Items listed as 'spares or
repair' or as 'untested' are items that are faulty or simply that we can't test
at our warehouse, so please bid accordingly. We recommend that electrical items
are tested by a professional electrician.
International Customers
For International shipping, we
have enrolled in eBay's Global Shipping Programme. We are no longer are
responsible for the prices of International delivery, the prices quoted are
eBay's prices and they themselves will send an invoice & combine shipping
for you.
99% Of our items are very
kindly donated to us here at Isabel Hospice to sell on eBay.
Thank you for supporting our hospice – it helps to fund our
incredible services to the local community!