We offer a 14 day return policy on most items. Please contact us within 14 days of receiving the merchandise in order to receive your refund, exchange or replacement. No Returns On Pre-Owned, As-Is, Personalized Items, Books or CD/DVD's. Please read entire return policy in detail under shipping and payments tab in the listing. Make sure of spelling when ordering personalized items. E-mail us exactly what you want personalized. If you have any questions e-mail us. If you are looking for something special, Style, Size, Color, Quantity etc... Just Ask! We have shipments arriving twice a week. We are here to meet your needs if possible. Thank You and Enjoy!