FAQ
Orders
Q. Can I cancel my order?
A. If you order has not been shipped it may be possible to cancel your order, we aim to ship product on the day of order. However in the first instance please contact Customer Services in business hours (9.30-18.30 Monday to Friday) who will be able to advise you.
Deliveries
Q. How long will my order take to arrive?
A. Standard delivery within the UK is normally within 3-5 working days. The default shipping on all items is currently RM48.
Next Day delivery is normally Next day if the order is placed before 15:00pm Mon - Friday, for next day weekday delivery (09:00am - 18:00pm).
Orders placed Friday after 13:00pm to Sunday are normally delivered on a Tuesday. Delivery to Europe is normally within 7-10 working days.
Q. Do I need to sign for my delivery?
A. Depending on the service, the delivery may need to signed for . For large parcels we use Fedex as the carrier. If you are not in for delivery and you have not specified a safe place to leave the parcel at your own risk then the courier will attempt three deliveries normally in agreement with the customer. Next day delivery ? is a fully tracked service for Next Day delivery and a signature will be required on delivery. * Please be aware that orders placed after 3pm will be processed on the next working day.
Q. My order hasn't arrived within the specified delivery time
A. We offer several different delivery options, full details of these are available on our relevant delivery page, each service provides an estimated delivery time and we always aim to deliver your parcel within this time frame.
Unfortunately sometimes orders can be delayed within the postal service and this could be for a number of reasons like public holidays, custom delays or even bad weather.
If you experience a delay with your delivery and the specified time frame suggested on our delivery page has expired then please contact the Customer Service department via our email address we will then begin an investigation to locate your order and provide tracking if available.
Please allow 3 working days for these investigations to be completed.
Returns and Refunds
Q. Can I return an item I bought online ?
A. Yes, you can return your purchase if it is incorrect, or damaged. Please refer to the returns section of the eBay shop.
Q. I returned my order, how long will my refund take?
A. Please allow 5 - 10 working days for your parcel to reach us, once the items are received we will send you an email to let you know, please allow 2 - 4 working days for the refund to clear into your bank account.
Q. What do I do if there is a problem with my return?
A. If you have difficulties with a return, please Contact our customer service team.
Q. There is an item missing from my order.
A. Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as out stock does sell quickly.
