PLEASE READ BEFORE BIDDING ON THIS ITEM.
Collections:
Our collection point is open 9.30am-
4.30pm, Monday-Friday & 10.00am-2.00pm,
Saturday from:
Hall Grove,
Welwyn Garden City, AL7 4PH.
We accept PayPal, card or cash.
If you are collecting over 5 items please give us
‘48 hours’ notice before arriving.
Replying to Questions:
Any questions will be answered during our 9am - 5pm
office working hours Monday to Friday. (We are closed on Bank holidays)
Please read all the
details to our FAQ's below and remember to add us to your favourite sellers!
Payments
Payment & collection
within 7 days please - we do not have space to hold items for any longer.
Paid items must
be collected within 4 weeks of their original purchase date or they
will be relisted, unless formally agreed in advance by a member of our team.
Feel free to message us if you have any issues regarding our policies.
Electrical
Goods/Computers/Consoles:
Please note all used
electrical goods with power leads that we sell have been PAT tested on receipt
of the donation. New goods and items without leads are not tested. However,
we strongly recommend that you recheck the item when you have
either collected it or had it delivered to make sure it is still safe.
We request donors to clear
memory details on electrical goods we sell and will check all items to ensure
personal information has been deleted. However, we shall have no liability for
any losses, claims or damages arising in respect of any Data which has not been
deleted.
Delivery & Exclusions
We will always try
to combine UK postage whenever possible, which makes it cheaper for
customers and better for the environment too. If you do require combined
postage please do not pay for any of your items until you finish bidding on all
items and message us requesting a combined invoice.
Buy it Now
We do not offer a 'buy it
now' price on our auction style items, we will not end these auctions early.
Collection Only Items
If an item is listed as
'collection only', this is because the item is oversized for our courier
service, too fragile for transit or that we do not have the resources to
package the item. These items cannot be sent by our team or packaged for
third-party couriers.
Due to the delicate nature
of paintings, if they are above a certain size we will have to send each one
separately – we will let you know if this is the case.
Regrettably, we no longer
post to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish
Highlands, Scottish Islands, Northern Ireland, PO Box-postcodes BT, IM, TR21-25
due to the high cost we are charged.
Terms & Conditions
If you have any problems
with your purchase, please do get in touch with us immediately through the item
first before leaving feedback. We are a well-respected non-profit charity
seller, we list our items as accurately and honestly as we possibly can. We
want all of our customers to be completely happy with their items and we will
always try to resolve any problems for you.
Items listed as 'spares or repair' or as 'untested'
are items that are faulty or simply that we can't test at our warehouse, so
please bid accordingly. We recommend that electrical items are tested by a
professional electrician.
International Customers
For International shipping, we have enrolled
in eBay's Global Shipping Programme. We are no longer are responsible for
the prices of International delivery, the prices quoted are eBay's prices and
they themselves will send an invoice & combine shipping for you.
99% Of our items are very kindly donated to us here
at Isabel Hospice to sell on eBay.
Thank you for supporting our hospice – it helps to
fund our incredible services to the local community!