DOA or Faulty Goods

For all items that are DOA (Dead-on-Arrival) or where the item has developed a fault within the warranty period, Radio Parts will cover the freight charge for the goods to be shipped to us and back to you.
In such instances you will need an RA number, after which you will be provided with instructions to have the goods sent back to us.
We will not reimburse freight if you decide to send goods back via your own method.

Change of Mind/Incorrectly Ordered

If you have changed your mind or have incorrectly ordered an item, then the return freight is your responsibility. Depending on the state of the goods (unopened, unscathed) we may need to charge you a 20% restocking fee. This will be assessed on a case by case basis.

Return Authorisation

Before you can return an item back to us, we will need to provide you with an RA number. You can initiate this process directly within eBay or straight from our website using the RA form.

Aussie Stock

All our stock is kept in our Melbourne based warehouse. Our stock levels are also updated every 10 minutes! So if it says 10 units in stock, you can trust that it is accurate.

PO Boxes or Parcel Lockers

In most cases we can ship your order to a PO Box or Parcel Locker address. In the event that your item can not be sent to this type of address we may ask for an alternative road-side address, or cancel and refund your order immediately and urge you to replace your order with an alternative delivery address.
Items that cannot be shipped to PO Boxes or Parcel Lockers are things like bulky amplifiers and speakers, products classed as dangerous goods & anything that Australia Post deems to be oversized (parcels over 105cm and/or 22kgs).

Delivery times

We typically dispatch our goods same day or next day. From there, you can expect 2 - 8 business days Australia wide. Most capital cities can expect 1-2 day delivery times*.

Any RTS (Return to Sender) orders due to missing or incorrect address information entered by the buyer or uncollected parcels may incur an additional charge for redelivery, or lose any freight charges that were paid if the order is refunded.
Please note that we ship all orders using a Startrack Express or Australia Post service that will require a signature on delivery. If you do not require a signature for your order or the item can be left safely, please add a note to the order advising of “Authority to leave”.

*Please note: Delivery time frames are estimations only and calculated from the date the parcel is sent. These time frames do not account for carrier delays which are outside our control. In most cases if your parcel is delayed it will be delivered within 5 days of the original ETA. If the delay extends past this time frame we will do our best to liaise with the carrier and yourself for the best possible solution.

Since 1935

Radio Parts is one of Melbourne’s largest and most established wholesale distributors of electronics and components. We were established in 1935, based in West Melbourne (close to Melbourne's CBD) and offer free on-site parking.

Radio Parts has distributorship arrangements with most of the top brands including Wintal, Doss, Pro2, McLelland, Uni-T, Yamaha, AiPhone, Ness, Blustream and many other brands.

Our 50 staff boast an average of over 10 years' experience and receive continual training, so they remain the most knowledgeable in the industry.

Radio Parts products are supplied to some 9,000 accounts with 6 on-the-road sales representatives. Our sales staff and products are always close at hand.

We invite everyone to visit and share our passion for quality electronics and components.

All our stock are 100% genuine, local Australian stock located in our Melbourne warehouse and come with full Australian warranty. We do not list any grey imports or refurbished products.