DUE TO THE NATURE OF THESE ITEMS IF YOU REQUIRE THIS FOR AN EVENT WITHIN 6 WEEKS YOU MUST SELECT THE RECORDED DELIVERY OPTION, EITHER 1ST CLASS OR 2ND CLASS THAT CHOICE IS YOURS.IF THEY ARE REQUIRED WITHIN 7 DAYS THEN WE STRONGLY SUGGEST THAT YOU SELECT SPECIAL DELIVERY, IF YOU DO NOT SEE THE OPTION PLEASE REQUEST AN INVOICE IT WILL BE £7.50.
PLEASE NOTE OUR STANDARD DELIVERY IS 2ND CLASS.WE ALWAYS POST THE NEXT WORKING DAY, IF IN THE UNLIKELY EVENT THIS IS NOT POSSIBLE WE WILL ALWAYS NOTIFY YOU OF THIS.
BEING STANDARD 2ND CLASS, IT MEANS WE CAN NOT DO ANYTHING ABOUT WHERE THEY MAY BE AFTER THEY HAVE BEEN POSTED, AS THESE ITEMS ARE EXPENSIVE AND POPULAR WE MAY NOT HAVE THE STOCK TO REPLACE THEM IMMEADIATELY IF THEY GO MISSING AND A CLAIM WITH ROYAL MAIL CAN NOT BE MADE FOR 15 WORKING DAYS (THAT’S 3 WEEKS MONDAY TO FRIDAY).
IF YOU CLAIM NON-DELIVERY ON THIS ITEM, THIS WILL BE THE PROCESS YOU WILL NEED TO FOLLOW IN ORDER TO OBTAIN REPLACEMENTS, IF YOU HAVE THE FOLLOWING OPTION IF YOU SELECT OUR STANDARD DELIVERY ONLY;
1)THEY WILL NOT FIT THROUGH A POST BOX, SO IF YOU ARE OUT OR ASLEEP WHEN THE POST PERSON COMES, THEY SHOULD LEAVE YOU A CARD, YOU NEED TO PHONE YOUR LOCAL SORTING OFFICE AND CHECK THAT THEY DO NOT HAVE IT.
2)WE WILL PROVIDE YOU WITH THE CERTIFICATE OF POSTING AND A ROYAL MAIL CLAIM FORM YOU MAKE THE CLAIM TO OBTAIN YOUR MONEY BACK WITH ROYAL MAIL IF IT TURNS OUT THEY ARE LOST IN THE POST
3)YOU CAN REPURCHASE BUT WE WILL INSIST ON THE TRACKING A SECOND TIME.
(FOR THE SAKE OF 75P IT’S A HEADACHE, SO WE STRONGLY SUGGEST YOU CHOOSE THE RECORDED OPTION AT THE VERY LEAST).
IF YOU CLAIM NON-DELIVERY ON THIS ITEM, THIS WILL BE THE PROCESS YOU WILL NEED TO FOLLOW IN ORDER TO OBTAIN REPLACEMENTS, IF YOU HAVE PAID ONE OF THE TRACKING OPTIONS;
2ND CLASS RECORDED CONTACT US AFTER 5 WORKING DAYS AFTER DISPATCH
1ST CLASS RECORDED CONTACT US AFTER 3 WORKING DAYS AFTER DISPATCH
SPECIAL DELIVERY CONTACT US AFTER 1 WORKING DAY AFTER DISPATCH
ALL PURCHASES MADE BEFORE 2.30PM ARE DISPATCHED THE SAME WORKING DAY, THOSE AFTER 3.00PM ARE DISPATCHED THE NEXT WORKING DAY UNLESS WE NOTIFY YOU OTHER WISE.
IF YOU DECIDE TO UPGRADE TO A TRACKING OPTION AFTER PAYMENT THE CHARGE WILL BE £1.00 AS THERE WILL BE ADDITIONAL PAYPAL FEES TO PAY ON THE TRANSACTION.
INTERNATIONAL ORDERS THE SAME RULES APPLY BUT TRACKING IS £4.50 GBP