FAQ
- 1.Q: How do I pay for my purchase?
- A: Yallstock accepts the following payment method.Paypal
- 2.Q: When will the item be shipped out?
- A: The item will be shipped within 1 business day once payment completed.
- 3.Q: Where do you ship from?
- A:The item ships from Hong Kong.
- 4.Q: Can I choose other shipping service?
- A: Sure. We also supply shipping service as EMS, DHL and so on. For example , EMS shipping time:
- 5.Q: How do I return an item?
- A: Yallstock accepts returns. Items must be returned within 30days. Refunds will be given as money back. Please contact our customer service before you return an item.
- 6.Q: How to solve the problem of losing package?
- A: We will resend a new item or give a refund to you as compensation once we confirm the problem
- 7.Q: How to solve the problem of broken package?
- A: We will resend a new item or give a refund to you as compensation once we confirm the problem
- 8.Q: These questions for example: is this original or what is the material and so on ?
- A: Please see the description firstly. If not sure, please contact our customer.
- 9.Q: Where is my tracking number?
- A: Please log on your account. Click "my ebay"---"my summary", or open your emailbox and find the shipping notification email.