Terms
OUR PROMISE TO YOU:
We want you to be delighted with your purchase and thrilled with our service! We want to bring you the best products at the best value with the best service and we’re working hard to earn your five star feedback rating. We want you to come back and shop with us again, so please help us keep our prices low by giving us a five star feedback rating. With our gorgeous products, fast friendly service and our 100% satisfaction guarantee, we hope you’ll think we deserve all five stars!
PAYMENT and COMBINED POSTAGE:
Payment must be made within 48 hours of purchase. Please contact us if you need more time. An ‘Unpaid Item Case’ will be opened after 7 days of non payment.
We accept payments securely via Paypal: you can pay using either your Paypal account or using credit/debit card.
Through direct bank transfer – please include your ebay ID as a reference number for identification.
Instant payment is required on all of our items.
We are happy to combine postage on orders placed at the same time and sent together in a single parcel. Please see the ‘Postage and Payments’ tab of each listing for accurate postage rates and discounts.
RETURNS:
We strive to list items as accurately as possible and we check items thoroughly before sending; we want all of our customers to be delighted with their purchase. However, we fully understand that customers can change their mind, so we offer a full no quibble refund service - quick and easy!
REFUNDS:
If for any reason you are not 100% satisfied with your purchase please simply return for a refund. Please contact us so we can expect your item and then return it to 3 Evans St, Bellingen, NSW 2454 within 30 days. We will process your return within five working days of receipt once the item has been inspected and approved for refund.
Please note that a 10% re-stocking fee will apply unless the item was faulty or not as described in the listing.
All goods have to be returned via registered post. Please ensure that you package your return to prevent any damage to the items or boxes.
EXCHANGES:
We do not offer an exchange program at this time. To exchange your item, please return it to us for a refund, then purchase your replacement item and we will send it to you quickly and seamlessly.
Special conditions for returns - please read carefully:
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Please return your item to us, making sure to include the correct eBay user ID, item number and the name of the buyer.
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Please return your item within fourteen days of receipt. We are unable to process returns after 30 days.
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Items being returned from outside Australia must be marked as "Returned Goods" so as not to incur customs charges. We are unable to accept items for which insufficient postage has been paid or for which there are customs charges.
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Please ensure that your item is completely unworn and undamaged. We are unable to accept items which have been worn, soiled or damaged - they will be returned to sender at the sender's expense, and no refund will be issued.
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Refunds will cover postage costs when an item is found to be genuinely faulty, or in cases where an incorrect item has been sent.
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We are unable to issue refunds in the form of Postal Orders; such payments are refunded as bank transfers.
All items are thoroughly quality checked before sending, however, in the rare event of an item being received in a faulty state; please contact us immediately for a like-for-like replacement. If the original item is not available, a full refund will be issued once the item is received back, and we will cover postage costs on submission of postage receipts.
COMMUNICATION:
We hope that you will be able to find all the info you need within the item listing. Please also see our About Me page for more details on our products and policies. For a smooth and happy transaction we ask buyers to read the FULL listing and review our Policies. We aim for total customer satisfaction and want our buyers to be 100% happy with their item!
We like to keep customers informed at every step of their purchase, so order status emails are sent to your registered email address at integral stages of your order. To avoid messages being filtered as junk mail, please add our eBay mailings to your “safe sender” list. Informative emails are system generated, so please do not reply to these messages. If you need to contact us please use eBay's messaging system where we will be able to provide you with a prompt reply.
ITEM DESCRIPTIONS:
We want you to know exactly what you're buying, so we list our items as accurately as possible. Within each listing you can find all relevant details Please remember that colours may vary according to your monitor settings. If you do have any questions about the item you are bidding on that isn’t covered in the listing, then please contact us with your query before bidding.
FEEDBACK:
To show our appreciation of your custom, we leave glowing feedback as soon as payment is received and we actively seek 5* feedback with our excellent levels of service. We make every effort to ensure that buyers have all the info needed when buying from us, and we post items as soon as payment is received, making for a speedy and reliable service. We're here to help at any stage, offering great after-sales support too. Feedback is taken as the resolution of a sale, so if for any reason you're unhappy with your purchase, please feel free to get in touch - rather than leaving negative or low star feedback, as non-positive leads to instant user blocking - we want all of our customers to be delighted with their purchase!