• eCheck payments take longer to clear and will result in longer processing time.
• We ship to the contiguous 48 states.
• We do not ship to PO Boxes, APO/FPO addresses, AK, or HI.
• We will ship internationally using eBay's Global Shipping Program where allowed.
• You will receive a shipment confirmation email from eBay once we have shipped your order. You can also access tracking information from within your My eBay account.

HIGHLY ACCURATE FULFILLMENT

Our state-of-the-art warehouse and amazing shipping team make sure your order is packaged professionally with some of the highest accuracy ratings in the industry.

DISCLAIMER
There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of products.

REMEDY
We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a full or pro-rated refund for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.

Some products are warranted through the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See detailed warranty instructions for each product on the eBay listing. If the product is returned to Parts Express, please contact us with the "Ask a Question" link at the bottom of any listing to obtain a required Return Authorization (RA) #.

All defective returns are evaluated upon receipt. We do not refund products deemed defective as a result of mishandling or misuse.

SHIPMENT/DAMAGE ERROR

Inspect your shipment thoroughly upon delivery and report any damage or errors within 5 days of receipt of package.

RETURNS TERMS AND CONDITIONS

Please follow the Return Terms and Conditions before returning products. Restocking fees (up to 30%) or denied returns may apply when conditions are not met.

Merchandise returns (all reasons) over $250 require a Return Authorization (RA) #. Please contact us with the "Ask a Question" link at the bottom of any listing to obtain a required RA#. Write the RA# clearly on the outside of the outer carton.

Refunds will be made to your PayPal account only.

Return all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (grills, screws, etc.) and printed material (booklets, manuals, instructions, etc.) Fees imposed to us by our supplier to replace packaging, hardware, or printed materials are deducted from the refund amount.

Return postage-prepaid and insured via ground or parcel post. Package the product to protect it from damage in route to Parts Express. Insure the package for the value of the product. In the event the returned package is damaged in route to Parts Express due to insufficient packaging, you may file a claim with the carrier. Insufficient packaging may be cause for some carriers to deny damage claims.

Most returns are processed in 3-5 business days. Please note some returns may require extended processing days for technical evaluation, peak times, etc.

NON-RETURNABLE PRODUCTS

• Assembled Kits - Our 45-day return policy applies to unassembled kits. Once assembly has been started or completed, kits are deemed used and are non-returnable for refund/exchange. See Auditioning Your Speakers*. This does not limit the manufacturer's warranty policies on any kit component. The various parts of a kit may come from different manufacturers, and may have differing warranty periods and conditions
• Books/CD's/Software (once seal is broken)
• Custom cut cable/wire, carpet, grill cloth, and tubing
• Special order items/quantities
• Products with visible signs of use such as mounting marks*, scratches, solder, sealing caulk, dirt, sawdust or other debris/residue, extreme odors such as cigarette smoke
• Speakers with a burned voice coil are not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty. No exceptions. Distinct burn odor and/or discolored/black spider around base of cone are characteristic of a burned voice coil. While we do not accept returns of speakers with burned voice coils, they may be returned, postage prepaid, for evaluation. Please contact us with the "Ask a Question" link at the bottom of any listing to obtain a required RA#. We will return at the customer's expense or destroy/discard after 60 days

*AUDITIONING YOUR SPEAKERS

FEEDBACK We are committed to your satisfaction. We will automatically leave you positive feedback within 24 hours after we receive cleared payment from you.

We want you to be happy with your order. Please let us know if you are not satisfied before leaving feedback so we can resolve the issue. If you are satisfied, please leave us positive feedback.