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Enjoy free and fast delivery 
...and unmissable prices 
Use PERSONALISATION box near top of page to provide personalisation details 
- Gift Presentation Box included. Free 2nd Class Royal Mail Delivery.
- Mug is a sublimated ceramic mug. Dimensions: Standard Size at approx 9.5cm tall. Good weight at approx 310g (this is the most popular mug size in the U.K). Mug is Dishwasher and Microwave Safe.
- Front of Mug can be personalised with any name and date of birth or birthday (your choice). Back of Mug can be personalised with a short personal message of your choice.
- How to Personalise: Use the "PERSONALISATION" box near the top of this page to provide us with, 1) Name (for front of mug), 2) Date of birth or birthday (your choice-for front of mug), 3) Short message of your choice (for back of mug).
- We will assume if you do not provide a personal message for the back of the mug that you wish us to duplicate the front of the mug to the back of the mug (this is much nicer looking than leaving the back blank).
- Outwith weekends and Bank Holidays we will dispatch within 1 Working Day after personalised details received.
When will my order be dispatched?
We always try to dispatch orders as quickly as possible after payment has been cleared, either the same day or the following day after an order has been placed. Where the required personalisation information isn't provided by a customer, this will impact on our ability to dispatch an item promptly.
What delivery method do you use?
All items are shipped via Royal Mail Standard 2nd Class Delivery. There are upgrades available at checkout if faster delivery is required.
What if my item doesn't arrive when expected?
It is likely that your postman has attempted to deliver whilst no one was in and didn't leave a card advising that the delivery had been attempted. Please always go to your Local Royal Mail Sorting Office and advise them of your name and address and they will check if your parcel is awaiting collection - take a form of Identification with you. We find that in almost every instance this will be the case. If your item is not there, please contact us and we will look into it further.
What happens if my goods arrive damaged?
In the unlikely event that your item is damaged in transit, please contact us through your eBay account and if possible provide a photograph and we will ensure that the issue is resolved.
What if I want to return my item?
Where you have purchased a personalised item, we are unable to use it for any other customer and unless there is a reasonable query in relation to it, we are not able to accept a return.
If there are any issues with your item(s) at all please contact us through the eBay messaging service and we will do our utmost to help.
What Personalisation Information do I need to provide?
Where you have purchased a personalised item, we will need your personalisation information before we are able to process your order. The personalisation information you need to provide us with is clearly highlighted in the 'Product Description' Section. Please try to follow the requirements closely as if you do not provide this or if your personalisation information is not in the right format or is too long for example, your order will not be processed promptly.
How do I provide my Personalisation Information?
Use the PERSONALISATION box on the item description page or contact us through your eBay Account
Welcome to Crazy Tony's where our purpose is to bring quality personalised gifts at affordable prices. Be it for a friend or loved one, we at Crazy Tony's want to help you bring a smile to those you care about. Our designs are unique because our Artists are unique. All our Artists bring their own style to the table. We pride ourselves in being different from the rest and you won't find our designs anywhere else other than at Crazy Tony's. Personalised to your specification our dedicated team will ensure your product is of the highest quality. You'll find our Customer Service fits with our philosophy-it comes with a smile.
