Over
95% of deliveries make it on time and without any problems. However, no
system is perfect so please read the following BEFORE ORDERING -
**Please take note of the estimated delivery date. I change dispatch times frequently depending on my workload. The estimated delivery date is also in your purchase history next to the item.** Please don't message me asking when I will dispatch. Thank you.
I always try to dispatch on time. If I can't dispatch on time because of unforeseen circumstances, I will let you know.
The free postage is with Hermes, booked through Ebay. The delivery date is just an estimate. If it's a day or two late, there is nothing I can do about it, so messaging me is a futile exercise. I
don't want to be accused of blowing smoke up anyone's backside. If it's more than three days late, please message me.
If
your item does not arrive on the estimated day, please
understand that it is not a deliberate act of spite on my part. I didn't intend for it to happen. Late
deliveries are nearly always a service issue with the courier, not just Hermes, all of them.
If
you need a tool urgently then please choose the 24hr service. Again,
this is not guaranteed 24hrs and can sometimes take longer. If you
absolutely must have it ASAP then message me and I will quote for
guaranteed next day delivery.
If your order is very late, goes missing, etc, I will make good on it,
with either a refund (as soon as it is declared lost by Ebay's shipping
agent) or I will send another one out (as long as you are happy to send
one back if it arrives. I will cover postage costs).
Whatever happens, you will either get your order or a refund.
Finally,
if you have read everything above and still think it's OK to be rude
and abusive because your item didn't arrive on time, please don't order
from me. I only deal with grown-ups.
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