Payment
On Ebay we only
accept PayPal for both UK and international orders. We prefer that payment is made within 3 days
of you reserving an item. If for some
reason, you can’t do this, please ask first!
You do not need to wait for an invoice from us, unless you are purchasing
more than one item and you are not in the UK, in which case, just let us know
you have completed your shopping, and we’ll adjust your shipping charges
accordingly.
What happens next
Your items will
be securely wrapped with plenty of packaging material to protect them. We use new cardboard boxes for this purpose,
rather than recycle old ones, as they afford better protection.
All items have
been checked and inspected for quality and are security marked. If for any reason you wish to return an item,
our security marks must still be on the piece, otherwise we cannot refund
you. This protects us from those people
who attempt to defraud sellers by swopping their non-mint pieces for the newly
arrived mint piece and then attempting to get a refund. Our items are checked by two people on
arrival here and any non-mint items returned to the sender. Then just before an item leaves here on its
way to the buyer, a third member of team will give the piece a final inspection
before it is despatched.
Shipping
We aim to
despatch on the same working day (Monday to Friday) if you order early enough,
or next working day if it is too late to go same day. We have our own franking machine, and Royal
Mail collect directly from us every weekday (Monday to Friday). Orders received late on Friday and through
the weekend are despatched on Monday, although this doesn’t really hold it up
as franked mail receives greater priority via Royal Mail, as does anything
collected from our premises.
For the UK,
including Channel Islands we use 1st class recorded delivery for the
majority of parcels, and Special Delivery for those of a higher value. I’m afraid we do not have facilities for you
to either view items in advance or to collect them from us. For international orders, we use airmail with
international signed for service or tracked and signed, dependent on your
location..
While on the
subject of international deliveries, please do not ask us to under-value a
parcel because of Customs fees, or mark an item as a “gift”. This is fraudulent and we cannot get involved
in such things. Please check ahead of
buying internationally, whether any import duties will be applied to your
goods.
WE COMBINE
SHIPPING – JUST LET US KNOW YOU HAVE FINISHED SHOPPING, AND WE WILL ADJUST THE
SHIPPING CHARGE ON YOUR INVOICE FOR YOU.
When the item arrives
We would
appreciate it if you left positive feedback for us on receipt of your goods, so
that we know they have arrived safely.
Refunds
If you have
purchased the wrong item by mistake, then we may agree to refund you, but you
will be required to fund the return postage yourself. The item must be returned in its original
condition, in the full original packaging.
If, on the rare occasion that an item is damaged in transit, we would
ask that you return it to us, again still in its original packaging and if
possible in the original cardboard box used for transit wrapped in brown paper
so that we receive the original packaging material and all the various original
postal markings in order that we can show the relevant carrier what has
happened to the item. If we have a
replacement item, we will send it out to you by return, if not we will refund
you once the item has been received.
If you are
sending something back, please let us know first so that we can discuss options
and make sure there is someone here to receive your parcel. Any packages/letters and returns etc should
be sent to our PO Box address, not the Registered Company address. The Registered Company address is not a shop
and no stock is held there.
Any problems/questions
If there is a
problem – please contact us first, rather than leaving negative feedback or low
star rankings. If you don’t feel you can
give a good star rating – again, explain to us first, as we can resolve the
issue for you.
Offers
We do NOT accept
offers on our items unless we have the “Best Offer” option showing on the
listing – no exceptions. So, if we do
not have the best offer option available, please do not contact us offering us
a lower price as refusal often offends!
Last
but not least
The items listed
in our Ebay shop represent only a small proportion of our stock. We only sell retired/discontinued figurines,
so you will not find Swarovski’s current range in our listings. If there is something you are looking for and can’t find it, just
contact us as we have a lot of specialist knowledge, plus contacts around the
world, so if we don't have the item in stock we can track it down for you!
Buy from us with
complete confidence - we are a limited company, registered with Companies
House. We have a long trading history
and are the only company recommended by Swarovski UK to clients seeking to buy
or sell retired pieces.