Trader’s Treasures LLC is a licensed & family owned company in Loganville GA. We take pride in shipping our items as soon as possible to ensure a quick delivery and customer satisfaction. We sell quality products at excellent prices. All of our merchandise is stored in a clean & smoke & pet free environment. Our policies are as follows:

 

Shipping:

We ship items same day! We are constantly praised by customers for our speedy shipping. International customers are welcome to purchase through eBay’s Global Shipping Program. We no longer offer shipping internationally outside of eBay’s Global Shipping Program.

Items damaged by Shipping Carrier:

This doesn’t happen often but we have no control over the Post Office or how they handle packages, however; things happen. For example: You receive an item that is damaged. Contact us as soon as possible and we can figure out our options, which could include replacing or refunding your purchase. In order to proceed with a resolution THE ITEM WILL NEED TO BE RETURNED FIRST. This is at no cost to the buyer and it helps prevent fraudulent returns. We apologize for any inconveniences returning the item might cause, but the item will be returned to us per company protocol to proceed with transaction.

 Returns:

We offer a 30 day return policy on most items given the following criteria:

Items are returned in unused and unopened condition. Merchandise must have all tags and packaging present to be eligible for return. We will not accept returns on merchandise that shows signs of wear or use. Customer must return item within 30 days of purchase and a 20% re-stocking fee will apply. Customer is responsible for all shipping cost. Refunds are issued upon receipt and validation of items condition. Any item listed as used or handmade are non-returnable.

 

**Communication**:

 

One of our company mottos is: “You have to give respect to get respect”. When we assist customers, we are professional and respectful in addressing concerns and needs. We make every effort to ensure customers are satisfied; after all, repeat business means we’re doing something right (as seen in our feedback). With this said, we expect communication from customers to be professional and respectful as well. Any communication of a rude or disrespectful nature will not get you very far with us. We hate that we have to address this issue, but it is evident with online sales, though the vast majority of our customers are excellent people to deal with. SCAMMERS: WE WILL NOT BE BULLIED BY RUDE MESSAGES OR THREATS OF NEGATIVE FEEDBACK INTO GIVING YOU FREE MERCHANDISE!