We hope you will be very happy with your order but if for any reason you are not, we offer a 'no quibble' returns policy. Please notify us within 14 days of receipt of item, specifying your reason for the return. Please contact us with full details of your return via the send a message link . Return requests must be made using Ebay’s returns procedure in the Resolution Centre. Return postage is paid for by the buyer unless the item is found to be faulty or there is a mistake made by us. All items with free postage carry a £3.00 restocking fee which will be deductible from your refund. Returned items must be unused and in their original condition as received with labels and packaging intact. We highly recommend using Royal Mail Recorded Delivery as the item is your responsibility until it reaches us. Please ensure that you enclose your personal details including your Ebay user ID and the date of purchase or we may not be able to locate your details to process the refund Any other queries please do not hesitate to contact us, we will aim to reply within 24hours. |