Please feel free to ask any questions and thank you for looking!

 For some Scottish postcodes and all non-mainland UK deliveries, such as Channel Island, Scottish Highlands & islands, Isle of Wight, there may be additional surcharges depending on the size and weight of your order. Please contact us for shipping rates.  

Due to the size/weight of some of our items, the courier may require a suitable person to both accept the delivery and reasonably assist with unloading.

Our courier will make two attempts to deliver, before holding the item at a local depot. It is then the customers responsibility to either collect from the depot or pay a surcharge for the third delivery attempt.

All returns made under distance selling rules are to be arranged by and paid (non refundable) for by the customer. We will only issue a refund for returns that comply with the distance selling rules (i.e. purchase cancelled within seven working days after receipt). Certain products are non-returnable, such as special orders and customised products etc. Returns may be subject to a 10% handling fee. This does not affect your statutory rights.

All of our items are built to the highest of standards. We will never (unless specified in the listing as a 'discounted second' or similar) dispatch an inferior or damaged product. In the unlikely event that there is a problem with your item, for example it has been damaged in transit, please notify us immediately. Where possible, leave the item in situ and any packaging intact. Do not use or relocate the item as this may invalidate any claims. If possible, please take photographs of any damage. All claims for damage in transit must be made in writing and within 72 hours.